What are the responsibilities and job description for the Security Supervisor position at The Museum of Flight?
**This position is scheduled to work Tuesday through Saturday**
An exciting opportunity awaits as The Museum of Flight seeks a dedicated individual for the role of Security Supervisor. In this pivotal position, you will be responsible for creating and maintaining a safe and secure environment for our esteemed team members, students, and visitors. Your primary focus will be on safeguarding our invaluable exhibits and immersive experiences, as well as ensuring the well-being of our collections, team members, and visitors with a strong emphasis on providing a visitor-centered experience. If you are passionate about contributing to our mission and dedicated to upholding the safety and security standards of our museum, we welcome you to embark on an exciting career journey with The Museum of Flight.
Summary
The Security Supervisor supports the mission of The Museum of Flight by directly working with and supervising the Museum’s all Public Safety Officers in the day-to-day functions of the Public Safety Department. This position oversees daily public safety functions including the creation and management of weekly scheduling and daily assignments and supervisory functions including hiring, training, mentorship, feedback, coaching, and performance evaluations. This position collaborates with and assists the Security and Safety Manager in developing, updating, and enforcing department policies and processes regarding security and safety.
Essential Duties & Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions
- Supervise, direct, and evaluate all work activities of Public Safety Officers to promote a culture of safety, security and ensure consistent enforcement of safety and security policies across the Museum campus, programs, and events. This may include use of Museum vehicles for response and patrol.
- Manage hiring, staff orientation, training, scheduling, task assignments, and ongoing development; mentor staff and deliver timely feedback, coaching, recognition, and performance evaluations.
- Ensure adequate department coverage based on visitor attendance, events, staff training, meetings, shift debriefs, reporting, and administrative needs.
- Oversee accurate and timely incident reporting and records; collaborate with Museum leadership and People Operations on internal investigations when appropriate.
- Collaborate with appropriate team members to develop and facilitate training curriculum and content, and to set objectives and goals.
- Assist in developing, maintaining, and revising security and safety policies, processes, support systems, and procedures to ensure continuous improvement within the Public Safety team and broader Museum community.
- Support emergency preparedness drills, response plans, and real-time incident management, including medical emergencies, fire, natural disasters, and security threats.
- Manage access control systems, surveillance monitoring, and physical security measures.
- Facilitate communication and cooperation with local law enforcement, fire departments, airport security, and other relevant agencies, when appropriate.
- Support cross-departmental initiatives, including not limited to Education, Events, and Collections, to meet safety and security needs during programming and operations.
- Maintain professional use and oversight of communication tools such as radios, PA systems, and incident reporting software.
- Assume the role of Public Safety Officer when necessary.
- Perform other duties as assigned.
Qualifications
Education & Experience
-
High school diploma or equivalent preferred
-
Minimum of five (5) years of experience in security, public safety, or related fields, with at least three (3)years in a supervisory or leadership role.
-
Minimum one (1) year of experience in a customer service environment. Preferably in a museum, educational facility, stadium, or amusement park.
-
Demonstrated experience in developing teams, emergency response, incident management, and staff training.
Knowledge
-
Understanding of basic principles of Access Control Systems, Alarm Systems (intrusion and fire), Barrier Systems (fencing, pedestrian, and vehicle), Communication Systems (two-way radio, email, phone, PA) and Surveillance Systems (CCTV).
Skills
-
Excellent attention to detail and situational awareness.
-
Effective communication skills across multiple channels (email, phone, radio, PA system, face-to-face).
-
Proficient Microsoft Office 365 environment.
Abilities
-
Strong customer service focus with the ability to work comfortably with diverse populations.
-
Ability to stay calm and maintain professionalism in fast-paced or high-pressure situations.
-
Ability to maintain confidentiality and discretion in all safety and security matters.
-
Self-motivated with the ability to prioritize tasks independently.
License & Certification
-
American Heart Association CPR/AED and First Aid certification for Adult, Child, and Infant or ability to obtain within 90 days of hire through The Museum of Flight (provided at no charge).
-
Ability to obtain security credentials for King County International Airport and Paine Field.
-
Current Driver’s License with an acceptable driving record.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The Museum of Flight Public Safety Department operates 24/7/365 with day, swing, and night shifts, both indoor and outdoor, including during periods of inclement weather. Flexibility to work any shift, including holidays and adjusted or irregular hours, is required.
- Schedule is set by manager and includes weekends.
- Must remain on campus for the entire shift, including meal periods.
- High level of public contact.
- Some local travel is expected for this position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Onsite attendance is essential to perform the duties of this position.
- Ability to lift up to 50 lbs.
- Must be able to stand, walk, climb ladders and stairs for extended periods.
- Occasional work on aerial catwalks and rooftops.
- Ability to work outdoors in various weather conditions.
- Frequent bending, carrying, reaching, pushing, pulling, twisting, squatting, grabbing, and repetitive physical movements.
- May come into contact with approved chemicals such as cleaning or first aid supplies.
- This position requires working indoors in an office environment, which requires periods of walking and repetitive wrist and arm movement.
Benefits
The Museum of Flight offers full-time employees generous and comprehensive benefits package which includes medical, dental, vision, flexible spending accounts, a 403(b) retirement plan with a 5% match after 1 year of service, Employee Assistance Program, as well as company paid life insurance, Accidental Death and Dismemberment, and long-term disability.
Paid-Time Off
Our paid time-off plans include 2 weeks of accrued sick leave and 2 weeks of vacation (80 hours each) per year, 10 paid holidays, and 2 floating holidays.
Compensation
The hourly range for this position is $26.00 to $37.00 depending on experience.
Important Information
The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen, learn, and implement change so that we can become a more inclusive organization that addresses bias and inequity, and better serves our communities. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA individuals to apply.
Prior to hire and once an initial offer of employment has been made, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.
This organization participates in E-Verify.
#LI-EA1
#li-onsite
Salary : $26 - $37