What are the responsibilities and job description for the PUBLIC SAFETY OFFICER, LEVEL II position at The Multi-Assistance Center at Morgan's Wonderland?
PUBLIC SAFETY OFFICER, LEVEL II
FLSA STATUS: Non-Exempt/Hourly
REPORTS TO: Public Safety Supervisor
POSITION SUMMARY:
As a Public Safety Officer at Morgan’s Multi-Assistance Center (MAC), you will ensure a safe and secure environment for MAC members, their families, staff, and visitors while fostering a positive, inclusive atmosphere. This role requires a Level III Security License and Crisis Prevention Institute (CPI) certification, with a strong focus on non-restrictive, de-escalation strategies in a restraint-free environment. You will collaborate with caregivers and interdisciplinary teams to manage behavioral challenges empathetically and professionally.
COMPETENCIES:
- Commitment to Core Values: Embodies the MAC's core values of Empower, Include, Educate, and Innovate in daily interactions and service delivery to members and partners.
- Meticulous Attention to Detail: A keen eye for detail and a thorough approach in identifying and addressing safety concerns.
- Proactive Service Mentality: Consistently seeks opportunities to provide exceptional service and support to members and partners.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
QUALIFICATIONS:
- Education & Certification
- High school diploma or equivalent required
- Level II Security License required (Non-Commissioned Security Officer)
- CPI certification, or willingness to complete CPI training provided by Morgan’s MAC
- Experience
- Minimum 2 years of experience in security or public safety
- Minimum 2 years of experience working with individuals with special needs or disabilities
- Preferred experience with de-escalation techniques for individuals with intellectual or developmental disabilities
CORE COMPETENCIES & PREFERRED SKILLS:
- Proficiency with security systems, incident reporting, and dispatch operations.
- Strong verbal and written communication skills for reporting and interaction with MAC members, staff, and MAC Partners
- Ability to remain calm and composed in high-stress situations, with a focus on safety and empathy
ESSENTIAL FUNCTIONS:
- Patrol & Surveillance: Security officers regularly patrol assigned areas on foot or in a vehicle, monitor surveillance cameras and alarms, conduct security checks of buildings and grounds, and identify and report suspicious activity.
- Access Control: Security officers monitor entrances and exits, verify identification of visitors and employees, control access to restricted areas, and issue visitor badges and escorts.
- Incident Response: Security officers respond to alarms and emergencies, investigate incidents and accidents, interview witnesses and gather evidence, and write detailed reports.
- Crisis Prevention & Intervention: Respond to disruptive behaviors using non-restrictive, de-escalation techniques. Collaborate with caregivers and other professionals to provide support to individuals experiencing crises, ensuring a compassionate and non-confrontational approach.
- Incident Reporting: Accurately report security incidents and provide detailed information to assist in investigations.
WORKING CONDITIONS:
- Environment: Primarily office-based with regular fieldwork to supervise Public Safety operations and attend incidents.
- Hours: Standard business hours are between Monday-Friday, 6:00AM – 7:00PM, with flexibility for after-hours, including evenings and weekends, as needed.
OTHER
- Work Environment: Fast-paced office setting with frequent interaction with individuals with special needs and their caregivers.
- Physical Demands: The role requires frequent physical exertion, including standing for long periods, lifting to 50 lbs., bending, reaching, crawling, stooping, and climbing.
- Cognitive Skills: Strong analytical abilities and multitasking skills are required to handle crises and make quick, effective decisions.
- Professionalism: Maintaining a neat and professional appearance, along with a calm and composed demeanor, is always expected.
- Personal Qualities: Good judgment, adaptability, persuasiveness, self-confidence, and optimism are essential.
- Travel: Occasional travel for meetings, events, and training is required.
- Driver's License: A valid Texas driver’s license, reliable vehicle, and minimum auto insurance are mandatory.
BENEFITS:
Health Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Paid Parental Leave, Parental Leave, Paid Time Off, Life Insurance, Short Term Disability, Long Term Disability, and 401(k) Matching.
Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.
Health Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Paid Parental Leave, Parental Leave, Paid Time Off, Life Insurance, Short Term Disability, Long Term Disability, and 401(k) Matching.
Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.
