What are the responsibilities and job description for the Service Department Administration position at The Motor Company?
Service Assistant
The Motor Company, a locally owned and operated Ford dealership in Marinette, Wisconsin, is excited to introduce a new position within our growing Service Department. We are seeking a motivated, self-starting individual who enjoys staying organized, helping others, and finding ways to improve processes and efficiency.
This role is ideal for someone who takes initiative and is looking for an opportunity to grow. We are looking for a team member who will not only excel in the responsibilities assigned to them but will also actively seek ways to contribute, expand their role, and help reduce the workload of our Service Manager and Service Advisors. The right candidate will be a problem solver, a strong communicator, and someone who takes pride in helping the entire team succeed.
As a member of The Motor Company team, you'll enjoy a supportive work environment, opportunities for growth, and an excellent benefits package, including:
- Health Insurance
- Dental Insurance
- 401(k) with Company Match
- Paid Vacation
- Paid Holidays
- Employee Discounts
The key duties appear to include:
- Managing the vehicle pick-up and delivery schedule
- Scheduling customers for mobile service appointments
- Preparing information and paperwork for upcoming service appointments
- Coordinating with service advisors (service writers) when parts arrive and customers need to be scheduled
- Assisting the service manager with administrative and operational tasks as needed
- Helping ensure efficient communication between customers, technicians, parts personnel, and service advisors
The skills that would likely be important for this role include:
- Strong organizational and scheduling abilities
- Customer service and communication skills
- Ability to multitask and prioritize work
- Attention to detail
- Computer proficiency and comfort using scheduling software
- Teamwork and coordination with multiple departments
- Ability to work in a fast-paced dealership environment