Senior Program Manager of Enhanced Family Care

Description

Position Summary: The Senior Program Manager of Enhanced Family Care will supervise the delivery of quality, safe and individualized services for people who fall under the DD/ABD waiver in an Enhanced Family Care environment. Additionally they will ensure compliance with the He-M 1001, 507 and support compliance with the 1201 regulations.

Senior Responsibilities

• Work closely with the Director of Enhanced Family Care to hire, train and supervise program managers and Home Care Providers as needed in the Enhanced Family Care program.
• Provide training to home care providers and program managers based on these certifications
• Review all budgets and proposals written by program managers and give feedback before being sent to Director for submission.
• Cross-train with the Director of Enhanced Family Care to ensure seamless coverage during director absences.
• Provide crisis response and critical incident support to the program as needed
  
  

Supervise Program Managers With The Following Essential Responsibilities

• Support program managers with hiring, training and providing feedback on supervising direct support professionals associated with programs in compliance with applicable regulations.
• Report all incidents of client abuse, neglect and/or exploitation to designated administrative staff and Adult Protective Services
• Support program managers to work with providers to identify and report behavioral and medical issues in a timely manner.
• Ensure program managers review documentation in a timely manner including compliance of related state regulations such as Hem 507 and 1001, as well as internal policies of the Agency.
• Ensure program managers are preparing certified homes for state inspections and coordinating any plan of correction in a timely, compliant, cohesive manner.
• Ensure program managers are establishing client goals and objectives based on evaluations and in conjunction with the individual and the client team
• Attend client meetings when additional program manager support is needed, i.e. a crisis situation that requires a higher level of support, etc.
• Ensure dissemination of escalating client information to the Director of Enhanced Family Care.
• Assist in instituting services that are based on the individualized budget, residential proposal and the Annual Service Agreement of each individual under the Senior Manager’s program sector.
• Ensure program managers are working with providers and Nursing Department to address follow-up on medical and quality assurance issues
• Provide on-call coverage as assigned
• Provide crisis intervention and problem solving department wide
• Interview provider applicants and develop relationships with potential providers in order to create a robust list of potential placements for the men and women we support.
• Participate with the individual client teams as needed to interview and match potential providers
• Monitor Therap program for quality and generate Therap billing data in directors absence.
• Coordinate with program managers on all aspects of client moves, i.e. identify provider, set up placements, ensure program managers complete accompanying paperwork, coordinate client move, and monitor placement.
• Consult with program managers to provide emergency support for providers when necessary
• Ensure that providers under the senior manager’s program sector are in compliance with the terms of the annual contract
• Teamwork, attendance in the office as needed, and face-to-face interaction are essential job functions
• Complete other duties and responsibilities as assigned
  
  

Requirements

Qualifications:

Education and Experience

• Bachelor’s degree in a related field highly preferred
• Willingness to pursue and maintain appropriate certifications
• A minimum of two (2) years Program Management experience required
• A minimum of one (1) year mentoring or providing direct oversight of staff
• Proficiency in Microsoft Office Suite and database systems
• Valid driver’s license and auto insurance coverage to meet the Agency’s minimum requirements; use of personal vehicle to transport individuals is required
  
  

Skills/Abilities

• Demonstrate a commitment to The Moore Center’s values
• Comply with all state, agency and department policies and procedures; possess understanding of state regulations
• Ability to work independently and as part of an inter-disciplinary team
• Demonstrate a strong emphasis on customer service skills to our clients, staff and state representatives
• Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through
• Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
• Demonstrate excellent verbal and written communication skills; provide well written reports and documentation
• Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software
• Demonstrate mediation skills and the ability to provide positive intervention in crisis situations
• Ability to represent the Residential Department, the Area Agency and the state in a positive manner