Manager of Family Directed Service Coordination

Company Description

The Moore Center, based in Manchester, New Hampshire, has over 50 years of experience as an innovator in providing services that help people thrive as productive and fulfilled members of their community. Known for its compassionate and community-driven approach, The Moore Center designs individualized programs to enhance the quality of life for individuals with developmental and intellectual disabilities, acquired brain injuries, children, seniors, and the human services workforce. Recognized as an award-winning leader, the organization delivers high-quality and cost-effective services with a personal touch. At the heart of The Moore Center’s mission is creating opportunities for a good life for all those they serve.

Position Overview: 

This role supervises a team of family directed service coordinators who assist individuals in navigating service systems, developing person-centered plans, and monitoring services to ensure health, safety, and meaningful outcomes for each person served as described in He-M 503.

Manager Responsibilities:

· Hire, train and supervise all Family Directed service coordinators

· Review all service authorizations upon request for initial or renewal authorizations

· Review, approve and monitor the completion of all individual service agreements

· Review, approve and monitor all amendments

· Act as department coverage when the Director is unavailable

Essential Responsibilities:

 System Navigation:

• Identify the needs and support required for individuals by accessing appropriate assessment tools as needed.

• Provide information and assistance to individuals and their support teams on options to meet their needs.

• Work collaboratively with community service partners to facilitate connections on behalf of the individual

• Facilitate transition planning as required between waivers or services.

• Inform individuals of the appeals process

 Person-Centered Planning:

• Identify individual needs/goals and preferences and champion those at all intersections of the process

• Coordinate the service planning process as outlined in He-M 503.

• Ensure all documentation is maintained, on time, and compliant with regulations outlined in He-M 503.

• Support the individual to facilitate the choice and selection of service providers to deliver services, conduct outreach on behalf of the individual

• Ensure adequate financial resources are secured for all requested services through budget development, accurate and timely authorization submission and etc.

• In advance of the annual service planning meeting, consult with the individual and team members to understand the individual’s satisfaction with services, progress on their goals, and to identify any risk factors and plans to minimize them, as outlined in He-M 503, when applicable consult with the Human Right’s Committee through the formal process as outlined in He-M 504.

 Monitoring Health, Safety and Outcomes:

• Ensure in-home visits and monthly contacts occur at the frequency required by regulation that:

• Monitors goal progression and address gaps between service delivered and expectations outlined in the service agreement.

• Assesses the health and safety of the individual and address and report any concerns to appropriate parties and update HRST as needed

• Monitor the implementation of any risk management/behavioral support plans

• Submit documentation of these contacts and ensure timely and accurate billing is completed.

• Coordinate, complete, and document appropriate follow up related to incident reports and sentinel events, and participate in investigations as required

• Actively coordinate crisis situations including submitting crisis service funding requests to BDS.

• Ensure implementation and documentation of informed choice, freedom of choice, and protecting individuals rights

Qualifications: Education and Experience:

• Associates Degree in Human Services or related field required; Bachelor’s preferred

• Minimum of 2 years' experience working with individuals with intellectual/developmental disabilities is required

• Minimum of 1 year management experience preferred.

• $100,000/300,000 Automobile Liability Insurance

• Valid driver's license and access to a safe operating vehicle during scheduled working hours

Skills and Abilities

• Demonstrate a commitment to The Moore Center's values

• Comply with all state, agency and department policies and procedures

• Demonstrate the ability to work independently and as part of a team including people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems

• Exhibit superb customer service skills, including mediation skills and the ability to maintain a professional demeanor in crisis situations

• Proficiency in Microsoft Office 365

• Possess excellent organization and time management skills

• Demonstrate flexibility with changes in job, schedule and duties

• Demonstrate creative, innovative thinking and problem solving