What are the responsibilities and job description for the Client Connection Associate position at The Montrose Center?
We are searching for a Client Connection Associate with strong interpersonal skills who will staff our Front Desk and be the initial contact for our clients and visitors.
Duties include, but are not limited to:
- Verify client eligibility documentation for all programs. Interview clients who call, walk-in or make appointments for eligibility.
- Ensure friendly and client/visitor centered customer services at the front desk including questions about activities on the first floor. Greet new clients and visitors. Sign in all visitors and issue a visitor’s badge.
- Answer Gay & Lesbian Switchboard line and respond to callers need for referral or crisis intervention. Document all information on referral and crisis calls.
- Serve as first in line for phone, client and visitor walk-ins. While serving in this capacity, relay messages between callers/visitors/answering service and staff; screen calls/visitors giving information about the Center and services and referrals from the approved list of referrals.
- Register new clients and update reopen clients in electronic client database
- Process client check-ins and payments, ensuring accurate and efficient service.
Requirements
- High school diploma or GED
- Fluent in written and verbal Spanish
- Ability to communicate verbally and in writing with callers, visitors, and staff
- A perspective accepting of a wide variety of people’s problems, attitudes and lifestyles
- Good interpersonal skills and ability to work on a team
- Ability to work in a fast-paced environment, juggling different work activities and shifting attention from one task to another
- General knowledge of office practices, including computers and office software.
Work-shift may end as late as 6:15 PM
Equal Opportunity Employer
It is the policy of the Montrose Center to recruit, hire, train, compensate, and promote staff members on the basis of merit and without discrimination on the basis of age, sex, race, national origin, disability, religious preference, marital status, parental status, pregnancy, political affiliation or belief, sexual orientation, or gender identity or expression.