What are the responsibilities and job description for the Lead Server position at The Montclair Senior Living?
Full-time, day, evening, weekend
Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.
Perks & Benefits:
- Birthday & anniversary PTO
- Tuition Assistance
- Double pay on holidays
- PTO accrual on DAY 1
- Referral Bonus
- Free meal during shift (Up to $260 savings)
- Loyalty Incentive
- Employee Recognition Program
- Discounts through Verizon and AT&T
- Pay Advance Program
- Medical and Prescription Drug Insurance including Dental and Vision
- Basic Term Life/AD&D
- 401K
Position Overview
This lead position provides excellent dining service to residents and assists with training and mentoring other team members. As lead, this position performs all Dining Room Server duties at a high level of consistency and quality.
Essential Job Responsibilities
- Serve residents meals, take orders, and assist residents throughout all aspects of the dining experience.
- Lead pre-shift meetings for the team to discuss relevant info related to the day’s shift.
- Act as point of contact for resident dining experience concerns, resolve minor service issues, and handle complex orders.
- Train and mentor new team members, following the training plan and ensure new hire is successfully onboarded to position.
- Support dining staff with special meal requirements or events.
- Act as a role model in communication, appearance, and professionalism.
- Ensure compliance with food safety and sanitation procedures.
- Provide customer service to residents to allow high level of resident satisfaction while serving meals.
- Record cooler, freezer and dish machine temperatures in the TELS website.
- Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
- Report any on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
- Other duties as assigned
Education, Experience and Other Requirements
- 1 years of experience in food service
- Must be 16 years or older
Knowledge, Skills, and Abilities Required
- Ability to read, write and comprehend the English language
- Ability to multitask and manage time effectively
- Demonstrated leadership skills or mentoring experience
- Follow state food-handling and kitchen regulations
- Promote teamwork in providing services to residents.
- Patience and a customer-focused attitude.
- Operation of basic kitchen appliances
- Working 3-3.75 hours per shift standing, walking, and moving about without the need to sit down
Preferred Qualifications
- Willingness to learn and help others
- Enjoyment in working with older adults
- Experience in senior living or hospitality setting
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