What are the responsibilities and job description for the Receptionist (Concierge) position at The Monarch at Richardson?
The Monarch at Richardson , a Solvere Living managed community, is currently hiring for our established senior living community located in Richardson, TX. We offer both Assisted Living and Memory care services to our residents and are located in a multiplex area which allows for easy access to the community by public transportation such as bus and train transportation. The location of this community allows residents and team members alike to enjoy the big-city-style living while also offering the feeling of a close-knit community. At Monarch Richardson we believe in offering personalized services to our residents to provide them the ability to live a purposeful and stimulating life in a community that feels like home. If you have a passion for working with seniors and helping them to live a joyful, purposeful life that enhances and encourages their total well-being please apply today!
We are a certified Great Place to Work for five years in a row!
Solvere Living proudly offers:
- Medical, Dental and Vision benefits
- Company-paid Life Insurance
- Voluntary Short-Term and Long-Term Disability
- Paid Time off and Holidays
- 401(k) Retirement Savings Plan
Diversity, Equity and Inclusion:
We believe a diverse, equitable and inclusive workplace is key to all team members being valued, trusted and accepted. Our vision “Inspiring people to realize their full potential” drives our beliefs and the Declaration provides a common framework to value, encourage and support team members.
Please see our Diversity, Equity and Inclusion Declaration by clicking on the link below:
Our Declaration for Diversity, Equity and Inclusion
Solvere Living has adopted a policy that requires all team members to be fully-vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.
Job Summary:
The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.
Concierge Procedure:
Essential Functions:
- Provides positive first impression to all who enter the Community.
- Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
- Greets all visitors in a friendly, courteous, and professional manner.
- Screens and requires visitors to “sign in” at reception desk.
- Notifies Residents of visitors.
- Instructs Resident’s visitor according to Resident’s instructions.
- Receives and processes incoming mail.
- Accepts all outgoing mail/packages.
- Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
- Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
- Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
- Assists managers with various clerical responsibilities.
- Pages staff as necessary.
- Takes RSVPs for special functions, as necessary.
- Oversees sign-up for scheduled transportation.
- Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
- Performs other duties as necessary, to include light housekeeping duties.
Compliance and Safety:
- Follows all emergency procedures.
- Understands all safety policies and procedures.
Communication:
- Communicates effectively with all staff.
- Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.
Education/Experience/Licensure/Certification:
- High School Diploma required.
- Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
- Requires considerable initiative and judgment.
- Must have word-processing and clerical skills.
- Must be able to work flexible hours and participate in holiday activities.
Physical Requirements:
- Physically able to bend and reach.
- Physically able to sit for extended periods of time.
Miscellaneous:
- Required to work weekends and holidays as assigned.
- May be required to work on shifts other than the one for which hired.
- May be required to work extended hours (up to 16 hours per day).
- May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.
- Could be subject to hostile and emotionally upset Residents due to mentalstatus.
- Background, criminal, and drug tests as required by HR policies and procedures.
- May be asked to submit to random drug test during employment.
- May have their picture taken and image used in social media or community advertising.
- May be video recorded from devices installed by families in residents’ apartments.
