UX Content Researcher (New York)

With roots dating back to the 1800s, our Customer is a global professional services firm HQ’d in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Today, they are a unique group of businesses with many enduring competitive advantages. Among them are the quality of their colleagues, deep client relationships, vast global footprint, depth of intellectual capital, and cohesive and collaborative culture.

We are seeking a UX Content Researcher on a contract basis to support our Customer’s business needs. This role is hybrid (3 days on-site and 2 days remote/week) in Midtown Manhattan.

Responsibilities

• Collaborate with stakeholders to gather and analyze intranet content and user requirements
• Design and develop intranet information architecture, including navigation structures, site maps, and content taxonomy
• Create wireframes and navigation models to guide design and development teams
• Organize content logically to improve usability, clarity, and findability
• Develop consistent naming conventions and metadata schemas for accurate content classification
• Partner with content owners, UX designers, and developers to implement and refine architecture solutions
• Conduct usability testing and incorporate feedback to optimize the intranet structure
• Create and maintain comprehensive information architecture documentation
• Communicate architecture decisions and benefits to stakeholders to support adoption and change management
• Align intranet architecture with organizational standards, governance, and compliance requirements
• Ensure seamless architecture functionality across devices and platforms
• Integrate AI capabilities to support automated tagging, content recommendations, and user experience optimization
  
  

Skills And Qualifications

• Proven experience as an Information Architect supporting intranet or enterprise content management projects
• Strong understanding of information architecture principles, user-centered design, and content strategy
• Proficiency in creating site maps, wireframes, navigation flows, and taxonomies
• Experience with intranet and content management platforms such as SharePoint Online and Microsoft 365
• Strong analytical skills with the ability to simplify complex information into user-friendly structures
• Strong communication and stakeholder management skills with the ability to influence decisions
• Familiarity with usability testing methods and tools
• Knowledge of accessibility standards and best practices
  
  

Preferred

• Bachelor’s degree in Information Science, Library Science, Human-Computer Interaction, or related field
• Experience working in global, cross-functional, and agile environments
• Familiarity with Figma
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disabilies.