Project Manager, Merchant Experience (Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Merchant Experience Project Manager on a contract basis to drive the onboarding and launch team’s top priority strategic merchant projects, internal & external communication, and milestone timelines. This role focuses on the merchants' launch experience, where you’ll have opportunities to improve efficiency, time-to-value, and internal processes. You'll work cross-functionally between the sales, account management, operations, product, and analytics teams to build a delightful experience for the merchants. You will report to the Associate Manager, Strategy & Operations, and work within the Platform Operations organization. This is primarily remote with some requirements to be on-site at the corporate office, so we would prefer candidates who live in New York City or San Francisco. Would also consider Denver, Chicago, Phoenix, or Austin. Additionally, the role may require up to 10% travel to merchant launches around the US.

Responsibilities

• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• Implement programs across process, product, and people to move the numbers
• Be a product expert with a high level of proficiency in all associated integrations
• Create merchant training materials to encourage staff understanding and adoption
• Perform quality assurance testing to ensure full functionality of the ordering site prior to launch
• Train merchant staff on effectively using the platform
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company
  
  

Skills And Qualifications

• Bachelor’s degree or equivalent work experience
• 4-5 years of work experience in project management or account management
• Able to complete tasks accurately, effectively, and on time with superb attention to detail
• Experience working successfully cross-functionally with individual contributors
• Excellent external and internal customer presentation skills
• Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes
• Experience working successfully cross-functionally with other departments
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.