What are the responsibilities and job description for the Dealer Engagement and Portfolio Specialist (Hybrid - Warren, MI) position at The Mom Project?
A partner of The Mom Project in the automotive industry is seeking a contract Dealer Engagement and Portfolio Specialist to help support their business needs.
The Dealer Engagement and Portfolio Specialist manages a national portfolio of contractual change requests across all 50 states, ensuring timely, accurate updates to dealer records and contracts.
Responsibilities
The Dealer Engagement and Portfolio Specialist manages a national portfolio of contractual change requests across all 50 states, ensuring timely, accurate updates to dealer records and contracts.
Responsibilities
- Process dealer contractual changes in compliance with state franchise statutes and the Dealer Sales and Service Agreement (DSSA)
- Prepare dealer contracts and program enrollment forms
- Complete dealer activations and maintain dealer information across internal systems
- Maintain accurate dealer contractual data within the Dealer Network Planning System (DNPS)
- Complete the Area of Primary Responsibility (APR) notice requirements in accordance with the DSSA
- Assist dealers with re-contracting activities and required documentation
- Process Change Requests while ensuring compliance with franchise laws and cycle time requirements
- Manage Change Request portfolios and provide weekly updates through the Contractual Analysis Tool (CAT)
- Collaborate with dealers, legal teams, market analysis teams, and internal stakeholders to complete proposals and contractual activities
- Counsel dealers and field personnel on policies, procedures, and contractual requirements
- Participate in meetings with stakeholders and attorneys regarding dealer proposals and network activities
- Assist users with the Dealer Contractual Information Change Request (DCICR) system
- Draft dealer correspondence, custom letters, and contractual documentation for management and legal review
- Support execution of contractual documents through E-Signature tools
- Maintain electronic dealer files and documentation within the Dealer Management System (DMS)
- Conduct financial analysis and review dealer sales and profit forecasts using Excel-based reports
- Complete dealer add-point information worksheets and support candidate background check processes
- Provide operational support for dealer and leadership requests, including document management and communications
- Participate in process improvement initiatives and maintain training and desk procedures documentation
- Maintain high service standards and responsiveness with dealers and internal stakeholders
- Bachelor’s degree required
- Strong proficiency with Microsoft Office, including Word, Excel, and PowerPoint
- Experience managing databases and electronic records
- Strong analytical, statistical, and problem-solving skills
- Excellent organizational skills with the ability to multitask in a high-volume environment
- Strong written and verbal communication skills
- Strong interpersonal skills and ability to collaborate across cross-functional teams
- High level of motivation, initiative, and ownership
- Attention to detail and accuracy in documentation and compliance work
- Experience with dealer contractual processes, franchise statutes, or automotive retail operations preferred
- Familiarity with systems such as DCICR, DNPS, DMS, and E-Signature tools is preferred
- M-F, 40 hours/week
- Hybrid in Warren, MI - In office Tue-Th, work from home Mon and Fri
- 8 a.m. - 5 p.m. EST