What are the responsibilities and job description for the Content Operations Manager (Podcast, Courses, Marketing Ops) - Los Angeles position at The Mom Project?
We are the top media company in sales behind the #1 sales podcast (3M downloads per year) and a bestselling book.
We’re known for putting out the most actionable sales content out there without the fluff—and now we’re looking for a Content Operations Manager to keep our content engine running on-time, mistake-free, and scalable.
This role is the connective tissue across podcast guest management, course/customer support ops, and the marketing ops work that makes launches and campaigns actually ship.
What You’ll Own
Grab your Hawaiian shirt and welcome aboard!
We’re known for putting out the most actionable sales content out there without the fluff—and now we’re looking for a Content Operations Manager to keep our content engine running on-time, mistake-free, and scalable.
This role is the connective tissue across podcast guest management, course/customer support ops, and the marketing ops work that makes launches and campaigns actually ship.
What You’ll Own
- Podcast guest management: Own end-to-end guest logistics for the podcast—outreach handoff, scheduling/rescheduling, prep call coordination, guest comms, and ensuring every episode is ready to record and release on time.
- Course support: Run the support inbox and operational workflows tied to course customers—refunds, bulk invoices, invoice updates, team uploads via CSV, and clean escalation of true edge cases.
- Everything else: Make launches and webinars operationally tight—Wistia/reg page setup, event hosting support live chat, post-event HubSpot list uploads/segmentation (~1.5k lists), and follow-up emails—plus any other execution-heavy marketing ops work needed to get content out the door. Building internal workflows in Claude Cowork.
- 3 years in project management / operations in content, marketing, media, customer ops, or a similarly fast-paced environment
- Organized operator with exceptional attention to detail (you catch what others miss)
- Strong written communication and interpersonal skills (you can work with high-profile guests)
- Comfortable juggling moving priorities without losing quality
- Proactive, creative problem-solver who can take a plan and drive it forward independently
- Familiar with tools like Claude Cowork, Stripe, HubSpot, and modern content/webinar workflows (or can learn fast)
Grab your Hawaiian shirt and welcome aboard!