What are the responsibilities and job description for the Concierge (Milwaukee, WI) position at The Mom Project?
Core Responsibilities
- Fulfilling customer services (e.g., running errands, coordinating vehicle services, planning events, facilitating shipping needs, etc.)
- Accurately capturing service activity within BEST's service management platform.
- Marketing services and promotions to customers.
- Living out BEST's core values at work: being trustworthy, compassionate, resourceful, focusing on results and creating value.
- At least one year experience (with three to five years being preferred) in a fast-paced customer service environment.
- Proficient in Microsoft Office, primarily Outlook, Word, and Excel.
- Proficient with point-of-sale technology platforms with a strength in data entry accuracy.
- Self-motivated to engage with customers proactively.
- Passionate about supporting people.
- Detail oriented and committed to accuracy.
- Excellent verbal and written communication skills.
- Creative, curious, and solutions-minded.
- Transparent, authentic, positive, values-driven, and an excellent listener.
- Must have high level of interpersonal skills to handle dynamic customer situations; demonstrated poise, tact, and professionalism.
- Ability to manage multiple service requests, respond effectively and deliver on time.
- Ability to pass a background check and drug screen.
- Must have valid driver's license, reliable transportation, and maintain required vehicle insurance coverage.
- Must be able to stand, sit, and walk for extended periods of time, and move, lift, carry, push, and pull objects weighing 25 pounds on a regular basis and up to 50 pounds on occasion.
- Great Place to Work-certified organization
- Paid Time Off
- Paid Holidays
- Vendor Discounts
- 401(k) and Financial Wellness Program
- Legal and ID Protection Plan