Client Service Associate

Job Description 

The Client Service Associate will assume responsibility for key aspects that support client facing  and operational functions of our wealth management group. The Client Service Associate will  strive to support the team’s advisors and planners in handling the day-to-day management of  client accounts, following up on action items, and delivering exemplary service to all firm clients  and strategic partners. 

Early in the role, the Client Service Associate will be expected to master our team’s process, play  an integral role in preparing client deliverables, and take ownership over all aspects of interacting with our primary custodians. It is expected that the Client Service  Associate goes above and beyond to help our team implement and facilitate systems to improve  our own efficiencies and improve client satisfaction. The Client Service Associate will have client  facing opportunities over the first year and may earn the right to have more involved client  responsibilities as they gain experience. The successful candidate for this position will be a team player, have a high level of personal  motivation, attention to detail, problem solving mentality, strong communication skills and a  positive attitude.  

Responsibilities 

• First point of contact for client calls 

• Facilitate money transfers for clients 

• Troubleshoot account inquiries for clients 

• Maintain records in file share 

• Client reporting, billing, and invoicing 

• Work with advisors and planners to help complete deliverables for assigned clients

• Facilitate new client onboarding 

• Complete client account requests and all required paperwork

• Take lead on internal team processes 

• Gather and send key tax reporting documents to clients and their CPAs

• Take lead on managing annual contributions to IRA accounts 

• Take lead on managing annual Required Minimum Distributions from IRA accounts 

Qualifications 

• A Bachelor’s degree – major in Finance, Accounting, or Business Administration  [Required] 

• Series 65 license or equivalent licensing [Required] 

• Experience working at a financial services firm (1-2 years) [Required]

• Proficient understanding of financial planning principles 

• Proficiency in Microsoft Office (PowerPoint and Excel) and PC use 

• Demonstrated ability to organize, multi‐task, and problem solve issues while managing  competing priorities and commitments to deadlines 

• Effective communication skills that allow the CSA to quickly build trust with clients and  team members 

• Proven track record demonstrating ability to work effectively with minimal supervision

• Ability to work in fast-paced environment 

• Ability to connect with co-workers and build positive relationships with team members is  a must 

Benefits 

• Full-time position 

• Competitive salary and bonus potential 

• Full benefits package including health, dental, vision, and 401(k) 

• Unlimited PTO