What are the responsibilities and job description for the Gaming Ambassador position at The Mint Gaming Hall Kentucky Downs?
BIG BENEFITS OF WORKING AT THE MINT:
- Weekly Pay
- Up to $2,000 in bonuses your first year
- Competitive Health, Dental and Medical Benefits starting at $30/week
- Fully paid company life insurance
- 401K with Company Match
- FSA/HSA
- We have BIG FUN!
JOB RESPONSIBILITIES:
- As a BIG Service Ambassador consistently delivers an exceptional guest experience throughout the shift.
- Anticipates guest’s needs and is intentional in establishing a rapport with all guests.
- Observes and maintains contact with guests within an assigned section of the gaming floor and enhances the guest experience through the service provided.
- Knowledgeable of the membership benefits of the player’s loyalty program and the importance of the guest playing with their card.
- Capable of answering guest inquiries about the player’s loyalty program and willing to ask for assistance when necessary.
- Is vigilant in identifying guests not playing with a loyalty card and approaching them in a friendly and helpful manner to encourage the use of the card.
- Takes the initiative to offer a player’s loyalty card to non-members and execute the sign up.
- Assists in the reprinting of the player’s loyalty card for those guests who forgot their card or misplaced it.
- Initiates, and accurately verifies jackpot payouts.
- Performs currency exchanges and other cash transactions with the highest attention to detail.
- Performs minor repairs on gaming terminals, including bill validator and printer jams, as needed.
- Provides guest assistance in the event of a minor malfunction of a terminal and requests assistance for malfunctions requiring advanced technical skills.
- Ensures optimum terminal operation and minimal terminal down time by immediately reporting any malfunctions to the supervisor.
- Responsible and accountable to comply with all key control policies and procedures.
EDUCATION AND EXPERIENCE:
- High school diploma or general equivalency diploma (GED) preferred.
- Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
- Must pass all required background checks.
The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.