What are the responsibilities and job description for the Project Customer Service Representative position at The Millennium Group?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Triage of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and the clients products (home, auto, valuable articles/collectibles, flood, etc.)
- Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
- Maintain established levels of productivity, service, and quality standards within a fast-paced operations team
- Works collaboratively with team members, and business partners to provide a quality experience for our agents
- Responsible for cross selling coverage to round out accounts
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
QUALIFICATIONS
- Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Experience in a high-volume contact center with a strong focus on superior service is a plus
- Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
- Track record of success in managing competing demands, and problem solving while on the phone with customers
- Property and Casualty insurance experience a plus
- The clients ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!