Office Services Associate – Hospitality

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Position Summary:

The Office Services Associate – Mail and Storage is responsible for the day-to-day operations of product storage closets and mail services. This includes stocking, inventory control, shipping/receiving, and internal deliveries. The role requires a high level of organization, attention to detail, and exceptional customer service. As a member of a lead team, this associate must be capable of performing all functional responsibilities and supporting service excellence across departments.

Key Responsibilities:

Storage & Inventory Support:

• Maintain product closets by monitoring supply levels and ensuring timely restocking.
• Organize and present storage areas in a clean, efficient, and accessible manner.
• Track inventory activity, assist with ordering supplies, and update logs accordingly.
• Communicate with departments to fulfill supply needs and requests.

Mail Services Operations:

• Receive, review, sort, and document incoming mail and packages.
• Deliver and transport materials across departments, including office supplies and packages.
• Prepare outbound shipments using appropriate systems (e.g., UPS, FedEx).
• Pick up and process outgoing packages from internal locations.
• Inspect incoming items for safety concerns and follow all safety procedures.

Administrative & Team Support:

• Accurately log activity and maintain mail and inventory records.
• Provide excellent, courteous service to staff and visitors.
• Assist with cross-training initiatives and provide backup support across the office services team.
• Carry out additional duties as directed by management.

Qualifications:

• High school diploma or equivalent (GED) required.
• 1–3 years of experience in office services, facilities, or mailroom operations.
• Strong customer service skills with a positive, solution-oriented attitude.
• Effective verbal and written communication skills.
• Ability to multitask and work both independently and within a team.
• High attention to detail and organizational skills.
• Physically able to lift up to 50 pounds and operate carts/equipment as needed.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is a plus.

Key Competencies:

• Dependable and proactive work ethic.
• Professionalism and flexibility in a fast-paced environment.
• Strong problem-solving and task management capabilities.
• Ability to adapt to changing needs and prioritize effectively.