What are the responsibilities and job description for the Business Analyst position at The Millennium Group?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
The Business Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of assigned TMG operations. The Business Analyst will design and document workflow and make appropriate recommendations that will positively impact operational effectiveness. The Business Analyst will track and analyze business unit trends and make appropriate recommendations that will positively impact TMG. The Business Analyst will be a Project Manager and lead a number of key projects for TMG and its clients. The Business Analyst will be the functional expert on the specified application(s) used for tracking metrics and SLA's.
Essential Duties and Responsibilities:
- Provide daily, weekly and monthly reports on SLA, productivity and work volume.
- Create a weekly Power Point presentation to be delivered to the client
- Create a monthly Business Review to be delivered to the client
- Create a quarterly business review to be delivered to the client
- Analyze productivity and processes to determine what can be done to gain efficiencies. Analyze mail drop volumes VS Associate schedules to ensure that staffing is in alignment with work load.v
Qualifications and Requirements:
- Strong typing and ten key skills.
- Must have a HS diploma or equivalent.
- Must be customer focused and display a professional demeanor.
- Excellent written and verbal communication skills.
- Possess above average experience with Microsoft Office, especially Excel.
- 1-2 years prior office services related experience.
- Ability to carry out assigned tasks and projects to their completion.
- Ability to identify and solve routine problems as they occur.
- Ability to work individually or in a team environment.
- Prior data analyst experience a plus.
- Ability to read Spanish is a plus.
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