What are the responsibilities and job description for the Reception and Mail Services Account Manager position at The Millennium Group, Where Service Matters?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Key Responsibilities
Client Account Management
Key Responsibilities
Client Account Management
- Serve as the primary point of contact for client account matters, fostering trusted, long-term partnerships.
- Communicate progress on monthly and quarterly initiatives to clients and internal stakeholders.
- Ensure timely, successful delivery of services aligned with client goals and expectations.
- Proactively manage and resolve complex client requests and escalations.
- Partner with Regional Operations to develop strategic plans tailored to client needs.
- Oversee daily operations of reception and mailroom services across all client sites.
- Provide hands-on coverage for front desk and mailroom operations when needed.
- Manage administrative logistics, special projects, and client-assigned facility tasks.
- Troubleshoot and resolve operational and administrative challenges to maintain service efficiency.
- Lead on-site TMG personnel, including hiring, onboarding, scheduling, and performance evaluations.
- Provide coaching, feedback, and conflict resolution to ensure a high-performing, service-oriented team.
- Develop and implement employee engagement initiatives to foster a positive work culture and job satisfaction.
- Ensure staff performance consistently meets or exceeds client and service level expectations.
- Travel between client locations as required for operations support, team oversight, and client meetings.
- Maintain flexibility for overtime and alternate scheduling based on business needs.
- 3–5 years of supervisory or management experience in administrative, mailroom, or client service operations.
- Proven track record of managing client accounts and building strong business relationships.
- Demonstrated ability to communicate, present, and influence effectively at all organizational levels, including executive and C-level.
- Strong organizational, analytical, and problem-solving skills.
- Ability to work independently and under pressure in a fast-paced environment.
- Proficiency in Microsoft Office Suite; familiarity with mail and office equipment.
- Experience delivering client-focused solutions tailored to customer needs.
- Bachelor's degree in a related field or equivalent work experience.
