What are the responsibilities and job description for the Executive Receptionist position at The Millennium Group, Where Service Matters?
Key Responsibilities
- Operates multiple-line telephone and routes calls to the appropriate person or location within the office. Calls must be answered in four rings or less.
- Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers. Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list.
- Greets customers, vendors, employees from other locations and other visitors with high degree of professionalism and courtesy.
- Announce to client employee that their guest(s) have arrived.
- Log all guests and visitors in and out of the visitors system.
- Maintains statistical data and volume of visitors, calls, and conference room reservations.
- Call for car service when required.
- Receives deliveries.
- Complies with client security policies.
- Manage scheduling of all conference room reservations.
- Ensures all conference rooms are set up and broken down within agreed time.
- Ensure set-up of audio/visual conferencing etc.
- Provides general administrative and clerical assistance.
- Maintains safe and clean reception area.
- Identify telephone system problems and immediately alert the proper personnel.
- Other duties as assigned.
- High school diploma required; Associate's degree preferred.
- Three (3) - Five (5) years or more direct experience in a high touch corporate environment.
- Strong computer acumen including a high degree of proficiency (3-5 years experience) with Microsoft Office Software (Word, Excel, Outlook).
- Exhibits superior verbal communication and phone skills.
- Exhibits exceptional customer service skills. Ability to interact with high level clients.
- Excellent organizational skills. Ability to prioritize work assignments while managing conflicting priorities and requests.
- Consistently demonstrates professional demeanor, appearance, and attitude.
- Proven ability to remain calm under pressure; resilient.
- Sound judgment and problem-solving ability.
- Ability to appropriately handle confidential and highly sensitive material.
- Ability to take initiative and function independently while working in a team oriented environment.
- Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
- Possesses strong attention to detail.
