Concierge Floater

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

The Concierge Floater will be a dedicated resource for Allstate's two downtown Chicago locations: Merchandise Mart and River Point.

Responsibilities

• Meeting and event support, including room, technology and catering setup
• Monitoring meeting room usage and helping to optimize space utilization
• Providing basic technology support, helping with Internet and other connectivity (including Targus port replicator), connecting to meeting/Zoom rooms, and acting as a liaison to IT helpdesk and other experts for more complex IT and hardware issues
• Acting as a point of contact and liaison for facilities maintenance issues and requests
• Gather feedback from office users on what is working well and what could be improved
• Maintaining and troubleshooting space utilization monitors and digital signage
• Helping visitors locate meeting rooms
• Managing inventory and stocking of kitchen and office supplies
• Sharing recommendations for local restaurants and amenities
• Supporting and promoting events for employees to socialize
• The employee experience staff will be expected to perform other office management and related functions if workload permits.
  
  

Qualifications

• HS Diploma or equivalency required; higher education preferred.
• Minimum 1-2 years experience of related corporate facilities experience.
• Proficient in Word, Excel, Outlook, MS Teams.
• Advanced knowledge of company operations, projects, performance, and objectives.
• MUST possess exceptional customer service and people skills;
• Must be adaptable to a dynamic environment with the ability to learn new skills quickly.
• Strong ability to problem solve; finds new solutions to new or complex problems.
• Excellent written, oral, and verbal customer service skills; ability to communicate effectively and professionally at all levels.
• Strong initiative required; ability to work independently with minimal direct supervision; ability to manage time effectively.
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers.
• Punctual, dependable, and dedicated to achieving operational excellence.
• Maintain a consistently professional approach, with a willingness to take ownership and responsibility.
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time.
• Able to lift or move 40lbs or greater at times.