What are the responsibilities and job description for the Bilingual Call Center Representative position at The Midtown Group?
DC Government Agency is hiring DC residents with strong Bilingual, customer service and call center experience for a remote position supporting the Agency's Call Center.
Position Highlights:
- Start Date: November 3, 2025
- Schedule: Monday–Friday, 11:30AM-8:00 PM EST and Saturday rotation 10AM-5PM **Training hours will be M-F 9:30AM-6PM
- Pay: $19.19
- Location: Fully remote (must have a strong and stable home internet connection – minimum 25 Mbps)
- Citizenship: Must be a U.S. citizen
- Proficient in English and Spanish
Important Training Requirement:
- The first 6 weeks of training are mandatory — no time off is allowed during this period.
- If you have planned time off in November to mid December, please do not apply.
What You'll Do:
- Answer inbound calls from the public and assist with health coverage questions and applications
- Guide callers through eligibility, enrollment, and plan selection
- Use internal systems to document calls and manage case details
- Provide excellent, respectful service to people from diverse backgrounds
Qualifications:
- High School diploma or GED
- 6 months to 2 years of customer service, healthcare, or call center experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Word and Excel
- Experience working with diverse and underserved populations
- Comfortable navigating customer service and CRM software
- Able to work in a fast-paced, structured environment
Remote Work Requirements:
- Reliable home internet (25 Mbps or faster)
- A quiet, distraction-free workspace
- Must stay engaged and responsive during work hours, including calls, emails, and Microsoft Teams
Note: This could become a long-term role. If the assignment ends, you’ll need to return all government-issued equipment.
Job Types: Contract, Temporary
Benefits:
- Health insurance
- Vision insurance
- Work from home
Work Location: Remote
Salary : $19
