Bilingual Call Center Representative

DC Government Agency is hiring DC residents with strong Bilingual, customer service and call center experience for a remote position supporting the Agency's Call Center.

Position Highlights:

• Start Date: November 3, 2025
• Schedule: Monday–Friday, 11:30AM-8:00 PM EST and Saturday rotation 10AM-5PM **Training hours will be M-F 9:30AM-6PM
• Pay: $19.19
• Location: Fully remote (must have a strong and stable home internet connection – minimum 25 Mbps)
• Citizenship: Must be a U.S. citizen
• Proficient in English and Spanish

Important Training Requirement:

• The first 6 weeks of training are mandatory — no time off is allowed during this period.
• If you have planned time off in November to mid December, please do not apply.

What You'll Do:

• Answer inbound calls from the public and assist with health coverage questions and applications
• Guide callers through eligibility, enrollment, and plan selection
• Use internal systems to document calls and manage case details
• Provide excellent, respectful service to people from diverse backgrounds

Qualifications:

• High School diploma or GED
• 6 months to 2 years of customer service, healthcare, or call center experience
• Strong communication and problem-solving skills
• Proficiency with Microsoft Word and Excel
• Experience working with diverse and underserved populations
• Comfortable navigating customer service and CRM software
• Able to work in a fast-paced, structured environment

Remote Work Requirements:

• Reliable home internet (25 Mbps or faster)
• A quiet, distraction-free workspace
• Must stay engaged and responsive during work hours, including calls, emails, and Microsoft Teams

Note: This could become a long-term role. If the assignment ends, you’ll need to return all government-issued equipment.

Job Types: Contract, Temporary

Benefits:

• Health insurance
• Vision insurance
• Work from home

Work Location: Remote