What are the responsibilities and job description for the Office Manager position at The Middle Path?
Company Description The Middle Path is a mental health Intensive Outpatient Program (IOP) with facilities across East Tennessee and in Charleston, South Carolina. Each facility is designed to provide a warm, inclusive, and welcoming atmosphere in a relaxed home-like setting. The organization focuses on supporting individuals through structured therapeutic programs while maintaining a comfortable environment. Team members collaborate to deliver compassionate care and help participants build skills for healthier living. The Middle Path values respect, dignity, and a person-centered approach in all services.
Role Description The Office Manager is a full-time, on-site role based in Knoxville, TN. This role is responsible for overseeing daily office operations, including managing schedules, coordinating patient intake and documentation, and maintaining organized records. The Office Manager serves as a primary point of contact for participants, visitors, and clinical staff, ensuring a professional and welcoming front office experience. Day-to-day tasks include handling phone calls and email inquiries, managing office supplies and equipment, supporting billing and insurance processes as needed, and assisting with the preparation of program materials. The Office Manager also helps maintain compliance with organizational policies and privacy standards while supporting a collaborative, client-focused environment.
Qualifications
- Strong communication skills, including clear verbal and written communication and the ability to interact professionally with participants, families, and staff.
- Experience in administrative assistance and office administration, including scheduling, recordkeeping, and organizing office workflows.
- Ability to operate and troubleshoot standard office equipment and maintain a well-functioning office environment.
- Customer service skills with a focus on empathy, professionalism, and creating a welcoming atmosphere for all visitors and callers.
- Prior experience in a healthcare or mental health setting is beneficial.
- Proficiency with basic computer applications and electronic record systems.
- Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
- High school diploma or equivalent required; additional education in business administration, healthcare administration, or related fields is a plus.