What are the responsibilities and job description for the Community Manager position at The Michaels Organization?
Company Description The Michaels Organization is a national leader in residential real estate, offering full-service capabilities in development, property management, construction, acquisition, and investment. The company is dedicated to crafting comprehensive housing solutions that address diverse community needs. Its mission centers on creating and sustaining communities that “Lift Lives” by providing quality, affordable, and well-managed housing. Team members join a purpose-driven organization that values collaboration, innovation, and long-term resident success. Working at The Michaels Organization means contributing to meaningful real estate projects that positively impact individuals and families.
Role Description The Community Manager is a full-time, on-site role located in Menasha, WI, responsible for overseeing the daily operations of a residential community. This role coordinates leasing activities, resident relations, and rent collections, ensuring that occupancy, renewal, and revenue goals are met. The Community Manager monitors property maintenance needs, works closely with service teams, and ensures that the community remains safe, clean, and well-presented. Daily tasks include responding to resident inquiries, resolving concerns, enforcing community policies, and maintaining accurate administrative and financial records. The role also involves collaborating with regional leadership, supporting marketing efforts, and fostering an inclusive, welcoming environment for all residents.
Qualifications
Role Description The Community Manager is a full-time, on-site role located in Menasha, WI, responsible for overseeing the daily operations of a residential community. This role coordinates leasing activities, resident relations, and rent collections, ensuring that occupancy, renewal, and revenue goals are met. The Community Manager monitors property maintenance needs, works closely with service teams, and ensures that the community remains safe, clean, and well-presented. Daily tasks include responding to resident inquiries, resolving concerns, enforcing community policies, and maintaining accurate administrative and financial records. The role also involves collaborating with regional leadership, supporting marketing efforts, and fostering an inclusive, welcoming environment for all residents.
Qualifications
- Experience in property management, residential leasing, or community operations, preferably in multifamily housing.
- Strong skills in resident relations, conflict resolution, and customer service to support a positive community experience.
- Proficiency with property management software, basic budgeting, and reporting tools, along with solid organizational skills.
- Knowledge of fair housing regulations and standard property policies, with the ability to apply them consistently and equitably.
- Effective written and verbal communication skills, including the ability to interact with residents, vendors, and internal teams.
- Ability to lead on-site staff, prioritize multiple tasks, and make informed decisions in a fast-paced environment.
- High school diploma or equivalent required; additional education in business, real estate, or a related field is beneficial.
- Previous experience in real estate, community management, or affordable housing programs is a plus.