What are the responsibilities and job description for the Senior Help Desk position at The Mice Groups, Inc.?
Senior Help Desk Support Specialist
Location: San Francisco, CA (On Site)
Pay Range: $30-$41.70/hourly (W2)
Contract
Our client is looking for someone who has a can-do attitude and great customer service skills. The can-do attitude will come in handy when some grunt work is involved, such as taking a monitor to someone upstairs or receiving and unpacking/building equipment when it arrives. Our client is growing, so you may need to jump in and help out with various things with a positive attitude. Must be resourceful to find solutions. You will be working on tasks such as configuring Laptops, handling equipment when it arrives.
Requirements:
Google Suite
Slack or Enterprise experience
OKTA
OnePassword
JAMPT/JAMF
Jira
Mac Troubleshooting/experience
Applicants should apply via The Mice Groups Inc. website (www.MiceGroups.com) or through this careers site posting.
We are an equal opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Privacy Policy
One of the basic principles The Mice Groups follows in designing and operating this website is that we ask for only the information we need to provide the service you’ve requested.
The Mice Groups does not currently collect personal identifying information via its website except (i) to the extent that you provide this information in an online job application and (ii) to the extent that your web browser provides personal identifying information.
The Mice Groups will use your personally identifying information solely for the purpose for which you submitted the information. The Mice Groups may, however, aggregate certain elements of your personal identifying information with the information of other users of our website to analyze the usefulness and popularity of various web pages on its website.
The Mice Groups reserves the right to change this policy at any time by posting a new privacy policy at this location. Questions regarding this statement should be directed to info@micegroups.com
Salary : $30 - $42