Business Systems & Sales Operations Analyst

Position SummaryOur client is looking for a Business Systems & Sales Operations Analyst to join their team. This position serves as a critical link between sales, operations, and technology teams, ensuring a smooth setup and support experience for new and renewed insurance clients. This role combines technical problem-solving with business process insight to optimize how client-facing systems are configured, maintained, and improved. The ideal candidate is detail-oriented, tech-savvy, and passionate about helping internal teams and clients succeed through efficient processes and reliable systems.Primary ResponsibilitiesClient System Setup & IntegrationLead the configuration and launch of client portals, enrollment tools, and digital platforms for new and renewing insurance clients.Ensure all systems and access points are accurately set up for clients, brokers, and internal users.Partner with internal departments to meet compliance, regulatory, and data integrity standards.Maintain clear documentation for configurations, timelines, and process checkpoints.Technical Operations & SupportServe as a go-to resource for troubleshooting system or user issues, coordinating with IT and development teams for resolution.Test and validate new system enhancements, updates, and technical releases.Manage shared support channels, ensuring prompt, accurate responses to user and client requests.Monitor performance of platforms and identify recurring issues or areas for improvement.Process Development & Continuous ImprovementEvaluate current workflows, identify process gaps, and recommend automation or efficiency enhancements.Document new procedures and provide training to team members on best practices and system usage.Act as a liaison between business users and technical teams to translate operational needs into actionable system requirements.Contribute to cross-departmental initiatives focused on service quality, system usability, and operational accuracy.Cross-Team Collaboration & SupportWork closely with Sales Operations, Client Services, and Enrollment teams to align system functionality with client and business goals.Support proposal and RFP activities as needed, ensuring systems and processes align with client expectations.Collaborate with leadership to prioritize projects and maintain transparency around system updates and deliverables.Qualifications & SkillsBachelor’s degree in Business Administration, Information Systems, or related discipline.1–3 years of experience in insurance operations, systems administration, or sales operations preferred.Strong analytical and technical troubleshooting skills with a keen eye for accuracy.Demonstrated ability to manage multiple projects and competing deadlines.Excellent communication skills with a collaborative, service-oriented approach.Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); familiarity with CRM or enrollment platforms is a plus.What We OfferOur client values proactive thinkers who take ownership and bring creative solutions to complex challenges. You’ll be part of a team that encourages innovation, rewards initiative, and empowers you to make an impact on both business performance and client satisfaction.Company DescriptionThe MH Group is a full-service staffing agency.