Full-Time Remote Telephone Operator – Second Shift (Must Live in NC)

We’re Hiring: Full-Time Second-Shift Operator (North Carolina Only)
Please Read Before Applying

There are a few specific requirements for this position that are not flexible.
Please take a moment to read the full job description carefully before applying to ensure this role is right for you.

Location: Work from Home – Must Reside in NC
Hours: Second Shift Only | 3 PM – 11 PM | Full-Time | 100% Remote
Company: The Message Center

• Important Notice*

This position requires exclusive focus and cannot be combined with another job or side work. Our work is 100% phone-based, and calls are often urgent and time-sensitive. While the total number of calls is usually under one hundred per shift, there is no guarantee of how many will come through, as ten or one hundred may arrive, each representing an important issue that cannot wait, with most shifts averaging fewer than fifty calls. Each call varies in length, but the average duration is about 75 seconds, requiring focus, precision, and composure. You must remain attentive and available for every call that appears on your operator station throughout your shift.

We provide your computer, keyboard, monitor, mouse, and headset. You must have:

• A dedicated home workspace with enough room for our equipment
• A quiet environment free of background noise
• Reliable, high-speed wired internet (Wi-Fi alone is not enough)

Though the pay is slightly less than an in-office role, the balance it brings is greater: no commute, no dress code, no daily rush. In its place comes stability, calm, and the quiet satisfaction of meaningful work among a steady and trusted team.

About Us

The Message Center is a North Carolina–based 24/7 remote answering service trusted by medical offices, service providers, and professionals across the country. We handle after-hours and urgent calls, treating every call as an extension of our clients’ business.

Position Overview
We’re hiring reliable, detail-oriented operators for our second shift (3 PM to 11 PM). This is a fully remote position that calls for professionalism, focus, and independence.

As a second-shift operator, you’ll often be the first or only point of contact during critical moments, the calm voice that represents our clients when it matters most. Every call requires attention, empathy, and accuracy.

If you take pride in doing things right the first time, thrive in a quiet, structured environment, and want steady, meaningful work with a team that values reliability, we’d love to hear from you.

What You’ll Do

• Answer incoming calls with professionalism and accuracy
• Follow client-specific instructions without deviation
• Relay urgent messages to on-call staff using proper protocols
• Document and dispatch messages in real time
• Stay calm, focused, and courteous during stressful or emotional calls
• Navigate multiple systems efficiently while managing live calls
• Protect all information with strict confidentiality and full HIPAA compliance

Requirements

• Must live in North Carolina
• Must be available for full-time second-shift hours (3 PM – 11 PM)
• Must be dependable, focused, and able to work independently
• Clear and professional communication skills — spoken and written
• Fast, accurate typing and strong multitasking ability
• Quiet home workspace with high-speed wired internet (Wi-Fi not sufficient)
• Prior call center or healthcare experience preferred
• Professionalism, reliability, and emotional maturity required

What We Offer

• 100% remote position
• Steady second-shift schedule
• Paid training and ongoing support
• Supportive, North Carolina–based leadership
• A dependable team environment with long-term growth potential

Job Type: Full-time
Physical Setting: Call center
Schedule: Second shift (3 PM – 11 PM)
People with a criminal record are encouraged to apply
Work Location: Remote

Job Type: Full-time

Pay: $14.00 - $14.01 per hour

People with a criminal record are encouraged to apply

Work Location: Remote

Salary : $14 - $14