Front Desk -White Plains

Job Title: Front Desk – White Plains 

Program: Practice Management 

Hours Per Week: 35 

Position: In-Person

Salary Range: $19.00 an hour 

Location: White Plains

Join our Team! We have an exciting new opportunity for a Front Desk Admin Support in our Practice Management program located in White Plains, New York, In-Person. Base Pay: $19.00 an hour.

SUMMARY of DUTIES:

Our clinics offer individual, group, family, and medication services for individuals of all ages – and for a full range of behavioral health conditions.  The Receptionist/Front Desk Admin is responsible for all reception aspects of the program, which are necessary to ensure the smooth and orderly operation of the clinic.  Positive and courteous interactions with clients, staff, and other community agencies are an essential aspect of this job.  The Receptionist/Front Desk Admin will work with a person-centered, trauma-informed philosophy in alignment with the values of MHA.

SPECIFIC DUTIES and RESPONSIBILITIES:

1. Obtain and review client consent.
2. Handles incoming calls during clinic hours while maintaining a polite, consistent phone manner using proper telephone etiquette. 
3. Responsible for taking messages from the general voice mailbox and delivering to staff.
4. Welcomes and greets all clients and visitors, in person or over the phone.
5. Maintains an accurate record of clients seen each day.
6. Manage all staff clinical schedules, which include appointments, cancellations, and will-call lists.
7. Accurately schedules and reschedules all client appointments.
8. Accepts and receipts payments from clients.
9. Receives and directs persons attending meetings.
10. Works collaboratively with the program/clinic assistant to ensure the availability of client forms and surveys.
11. Maintains an adequate supply of new client materials.
12. Receives general clinic mail as well as other deliveries.
13. Responsible for keeping the reception area clean and organized.
14. Other designated duties.

REQUIRED KNOWLEDGE and SKILLS:

1. Excellent customer service and telephone etiquette
2. Ability to juggle multiple projects with superb accuracy.
3. Strong organizational and administrative skills.
4. Strong sense of urgency and problem-solving skills.
5. Excellent written and verbal communication skills.
6. Knowledge of insurance eligibility verification for third-party payers, Medicaid, Medicare, Managed Care, and Commercial plans, is a plus
7. Spanish speaking.
8. 1 to 3 years of Reception experience in a fast-paced office, preferably in medical or community mental health office, is preferred. 
9. Strong communication and human relations skills.
10. Attention to detail.
11. Good time management skills
12. Patience, flexibility, and professionalism at all times.
13. Familiarity with and ability to use an Electronic Health Record system.

QUALIFICATIONS:

1.  High school diploma/GED/TASC equivalent required. A clerical or Administrative Assistant certificate is preferred. 
2.  Must have computer literacy skills, good working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint), and an understanding of office procedures.
3. Has used and documented in an electronic health record is preferred.
4. Spanish language fluency is preferred.
5. Used and has knowledge of how to operate general office equipment.
6. The Receptionist/Front Desk Admin must adhere to the agency’s and program’s policy, procedures, and professional code of ethics.
7. Confidentiality must be maintained on all client information. 
8. Must be organized, display good judgment, and be able to see a task through completion.
9. Must be reliable and able to work independently and understand the importance of maintaining confidentiality. 
10.  Must demonstrate the ability to be flexible and receive assignments from a variety of task supervisors.
11. Must be cleared NYS Justice Center through fingerprinting for a Criminal History Records search.
12. Must be cleared by the NYS Justice Center for the Protection of People with Special Needs Staff Exclusion List (SEL) and the New York State Medicaid Exclusion List.
13. Must be cleared by the NYS Office of Children and Family Services (OCFS) for instances of child abuse and/or neglect.
14. Must be legally eligible to work in the United States.

MHA of Westchester is an equal-opportunity employer that is committed to cultural competency, diversity, and inclusion and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by the applicable law.