Key Account Representative

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At Mennel, we believe in doing right and bringing our best to our people who are helping to feed the world. We promote teamwork and recognize the individual contributions everyone plays in the overall success of the company. 

JOB SUMMARY: In this role, you will help sustain Mennel’s tradition of excellence established in 1886 as well as support our food safety programs and mission to reliably deliver superior quality, uniformity, and service. 

The Key Account Representative is responsible for managing and growing strategic customer relationships within Mennel’s bulk and specialty product segments. This role ensures high-touch service, deep account engagement, and coordinated cross-functional support to optimize satisfaction, retention, and profitability. 

PRIMARY WORK SHIFT: Works shift as assigned and overtime as required.  

Monday through Friday 8AM – 5PM. Will vary, depending on workload. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodation.   

• Follow all food and personal safety rules and regulations in respect to GMP’s, OSHA, HACCP, the Global Food Safety Initiative, the US FDA Food Safety Modernization Act as stated in the FS&Q Statement, and sanitation guidelines as set forth by the company as listed in Corporate Health, Safety & Environmental (HSE) and attend all required training sessions. Maintain the department/facility in an everyday audit ready condition.
• Serve as the primary point of contact for assigned key accounts across flour, packaged, and mix product categories.
• Build long-term relationships by understanding customer business objectives and aligning Mennel’s solutions to meet those needs.
• Collaborate with internal teams (Customer Service, Sales, Pricing, and Operations) to deliver consistent service and tailored support.
• Coordinate customer onboarding, new product integration, pricing reviews, rebate programs, and contract renewals.
• Monitor account performance metrics: sales volume, margin, product mix, and customer satisfaction.
• Identify opportunities for account expansion, upselling, or cross-selling across Mennel’s product portfolio.
• Maintain accurate account information within the CRM (D365) system, ensuring up-to-date reporting and communication records.
• Support business development efforts by providing market insights and customer feedback to product and marketing teams.
• Participate in customer visits, plant tours, and industry events as needed.
• Other duties as assigned. 

SUPERVISORY RESPONSIBILITIES: 

This position has no supervisory duties.  

QUALIFICATIONS:  

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.   

• A minimum Associate’s degree in Business, Marketing, or a related field (or equivalent experience).
• A minimum of three (3) years of experience in key account management, sales, or customer relationship management, preferably in food ingredients, milling, or manufacturing.
• Strong communication, presentation, and negotiation skills. 
• Proven ability to build trust and influence decision-makers.
• Familiarity with ERP and CRM tools (Microsoft Dynamics 365 preferred).
• Data-driven and detail-oriented; able to translate insights into action plans. 

Success Metrics 

• Customer retention and satisfaction scores.
• Account growth (volume and profitability).
• Accuracy and timeliness of CRM and reporting updates.
• Cross-functional collaboration effectiveness. 

 LANGUAGE SKILLS: 

Ability to read and comprehend simple instructions, short correspondence, memos, procedures and plans. Ability to write, complete checklists and other basic documentation and correspondence. Ability to effectively present information or data in one-on-one and small group situations to co-workers, supervisors, and managers.  

MATHEMATICAL SKILLS:  

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  

REASONING ABILITY: 

Must use solid judgment when making decisions. Must have ability to quickly recognize and plan for changing work duties and events. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to perform maintenance tasks, reach with hands and arms; climb or balance; stoop, kneel, twist, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK ENVIRONMENT:   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: 

While performing the duties of this job, the employee is regularly exposed to conditions that are typical to an office environment.