What are the responsibilities and job description for the Licensed Insurance Customer Service Representative position at The Melissa Workman Agency?
Job Description
Welcome to The Melissa Workman Agency, where we believe in building lasting relationships and providing exceptional service to our Flint, Texas community. We're not just an insurance agency; we're a team dedicated to helping our clients feel secure and well-cared for. If you have a heart for service and a passion for making a real difference in people's lives, we invite you to join us as our next Licensed Insurance Customer Service Representative. In this role, you'll be the friendly voice and guiding hand for our policyholders, helping them navigate their insurance needs with confidence. You'll play a crucial part in ensuring our clients feel heard, understood, and valued every step of the way. We foster a supportive and positive work environment right here in Flint, where your contributions are recognized and appreciated. Come be a part of a team that's committed to excellence and truly cares about its clients.
Benefits
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Weekends Off
Work-Life Balance
401k
Responsibilities
Serve as the primary point of contact for policyholders seeking assistance with their insurance policies.
Address inquiries regarding policy coverage, billing, and claims in a clear and friendly manner.
Process policy changes, renewals, and endorsements accurately and efficiently.
Assist clients in understanding their policy details and making informed decisions.
Collaborate with the sales team to ensure a seamless client experience.
Maintain detailed and accurate records of all client interactions and transactions.
Proactively identify opportunities to enhance client satisfaction and retention.
Requirements
Valid Texas Property & Casualty Insurance License (will train)
Proven customer service experience, preferably within the insurance industry.
Excellent communication abilities, both written and verbal.
Strong problem-solving skills and attention to detail.
Proficiency in using customer relationship management (CRM) software.
Ability to manage multiple tasks and prioritize effectively.
A positive and empathetic approach to client interactions.
Salary : $35,000 - $50,000