Enrollment Coordinator

Are you someone who genuinely enjoys helping people and is comfortable on the phone?

The Medicare Family is looking for an Enrollment Coordinator to join our team in Noblesville. In this role, you'll be the first friendly voice many people hear when they reach out for help with Medicare.

This is not a sales position. You won't be cold calling or closing sales. Your job is to listen, ask the right questions, understand each person's situation, and connect them with the appropriate member of our team.

• Take inbound calls and scheduled appointments from people who have requested assistance
• Ask questions and listen carefully to understand each client's Medicare situation
• Determine whether someone is ready to move forward or needs additional follow-up
• Connect qualified, ready-to-enroll clients with a licensed agent
• Maintain a follow-up pipeline for clients who aren't ready to make a decision
• Follow up with clients as their Medicare enrollment window approaches or circumstances change
• Keep accurate and detailed notes in our CRM
• Manage scheduled appointments while responding to inbound calls
• Provide a friendly, patient, and professional experience on every call

We're looking for someone who:

• Has customer service experience — retail, restaurant, healthcare, call center, front desk, or similar experience is welcome
• Is comfortable spending most of the day on the phone
• Communicates clearly and professionally
• Can explain complicated information in simple terms
• Is patient, personable, and genuinely enjoys helping others
• Is organized and detail-oriented
• Can learn new technology and software quickly
• Has reliable attendance and takes appointments seriously
• Is comfortable working with people who may need extra patience and guidance
• No Experience? No Problem.

You do NOT need:

• An insurance license
• Previous insurance experience
• Sales experience
• A college degree

We'll provide training on Medicare and our processes from day one.

• $20.00 per hour
• Performance-based bonus opportunities
• Overtime opportunities
• Group health, dental, vision, and life insurance
• 401(k) retirement plan with employer match
• Paid sick days and holidays, including Christmas Eve
• Paid vacation
• Business casual work environment

You'll receive ongoing support and coaching, including a weekly one-on-one with your manager and regular feedback on your recorded calls.

There is also room to grow within the company. Several team members have started in this position and later moved into licensed sales roles. Advancement is based on performance and availability and is earned — not automatic.

The Medicare Family is a third-generation, family-owned insurance agency based in Noblesville, Indiana. With 40 years of experience and thousands of clients across the country, we're an independent agency representing 30 insurance carriers.

Because we're independent, we're not tied to one insurance company or product. We help clients find coverage that fits their doctors, prescriptions, and budget. Our services are provided at no cost to the client because insurance carriers pay us directly.

Job Type: Full-Time
Location: Noblesville, Indiana
Work Setting: In Person
Remote Work: Not available

If you're dependable, enjoy helping people, communicate well, and aren't afraid to pick up the phone, we'd love to hear from you.

The Medicare Family is an Equal Opportunity Employer.

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