What are the responsibilities and job description for the Community Liaison position at The Medical Team, Inc?
Essential Functions:
- Educates and communicates goals and service offerings to the community.
- Makes in-person and telephone contacts with physicians, hospitals, health care agencies and similar organizations to apprise them of the availability of the company's services and to coordinate home care.
- Makes presentations to a wide range of organizations to educate the public about Agency's home health care services.
- Makes visits to current clients to evaluate and discuss client satisfaction with services.
- Represents the company at appropriate meetings and organizations and acts as a liaison with other service providers in the public and private sectors.
- Maintains accurate and complete records of all contacts made.
- Acts as a liaison between the Agency and Facility Discharge Planning/ Social Services Department.
- Reviews medical records according to hospital policy to assess home health needs of patients who are being discharged into home care.
- Confirms that the Agency can meet the patient's needs.
- Assists physicians, nurses, social workers, and other disciplines in establishing a home care plan prior to discharge.
- Interviews patient/ family regarding home environment, current needs, and relevant psycho-social factors.
- Makes referrals to Agency, including intake and background information, hospital course and care plan.
- Maintains liaison relationship with hospital personnel, providing information and education on home health services.
- Calls on physician offices on behalf of Agency.
- Presents Agency services and offerings to physicians and their staff.
- Picks up physicians orders and delivers orders for signature during the referral process whenever possible.
- Actively participates in professional growth and development.
- Participates in educational programs appropriate to functions.
- Demonstrates current knowledge of home care needs of community and Agency's services.
- Participate in the Quality Assessment and Improvement program.
- Fulfills additional performance responsibilities as assigned and as necessary.