What are the responsibilities and job description for the Employee Benefits Manager position at The McClone Agency, Inc?
POSITION SUMMARY
The Employee Benefits Manager is responsible for leading the day-to-day operations of McClone’s Employee Benefits department, ensuring operational excellence, service consistency, and a strong client experience.
This role directly manages Employee Benefits Account Executives (AEs), Account Managers (AMs), Client Advocates (CAs), various support roles, and the EB Team Lead, with accountability for team performance, workflow execution, quality standards, and departmental scalability. The Employee Benefits Manager is a critical partner to Sales Leadership, Risk Advisors (RAs), Business Development (BD), and carrier partners to ensure seamless execution from sale to service.
This position plays a key role in executing McClone’s growth, innovation, and efficiency strategy by reinforcing sales-to-service handoffs, supporting cross-sell and round-out opportunities, and cascading AI and efficiency initiatives across the Employee Benefits team.