What are the responsibilities and job description for the Guest Services & Operations Coordinator position at The Mayfair Hotel?
The Mayfair is seeking a personable, detail-oriented Guest Services & Operations Coordinator to join our team. This role combines guest services, front desk responsibilities, and operational support to ensure every guest enjoys an exceptional stay. The ideal candidate is highly organized, proactive, and enjoys interacting with people while maintaining the highest standards of hospitality.
Responsibilities
- Conduct detailed inspections of guest suites prior to check-in to ensure cleanliness, maintenance, and presentation meet The Mayfair's standards.
- Communicate with guests via phone, text, email, and messaging platforms before, during, and after their stay.
- Assist guests with check-in, check-out, and general inquiries.
- Answer incoming phone calls and provide exceptional customer service.
- Coordinate with housekeeping and maintenance to resolve issues promptly.
- Monitor guest requests and ensure timely follow-up.
- Assist with day-to-day front desk and operational tasks as needed.
- Help maintain an organized and welcoming lobby and common areas.
- Support the operations team with additional administrative and hospitality duties.
Qualifications
- Excellent verbal and written communication skills.
- Friendly, professional, and confident interacting with guests.
- Strong attention to detail and ability to identify cleanliness or maintenance concerns.
- Highly organized with the ability to multitask in a fast-paced environment.
- Comfortable using computers and learning new software systems.
- Reliable, proactive, and a team player.
- *Bilingual in English and Spanish is required.*
- Previous hospitality, hotel, customer service, or front desk experience is preferred but not required.
What We're Looking For
- A people person who enjoys creating memorable guest experiences.
- Someone who takes pride in delivering exceptional hospitality.
- A positive attitude with strong problem-solving skills.
- The ability to work independently while collaborating with the team.
- Flexibility to work weekends and holidays as needed.
If you're passionate about hospitality, enjoy working with people, and thrive in a dynamic environment, we'd love to hear from you.
Pay: $15.00 - $18.00 per hour
Benefits:
- Paid time off
Language:
- Spanish (Required)
Work Location: In person
Salary : $15 - $18