Front Desk Concierge

Overview
The Masthead Resort and Cottages www.themasthead.com is located right on the water overlooking Provincetown Harbor and Long Point. Our waterfront compound is private and has been owned by the same family for over 67 years. We are seeking a dynamic and personable Front Desk Concierge to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring a smooth and professional experience from the moment they arrive. Your energetic approach and exceptional organizational skills will help foster a positive environment while managing multiple administrative tasks efficiently. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a vibrant team atmosphere.

Responsibilities

• Greet visitors and clients warmly, providing excellent customer service and ensuring they feel valued and comfortable.
• Manage multi-line phone systems with professionalism, directing calls accurately and courteously.
• Handle front desk operations including checking in guests, scheduling appointments, and maintaining visitor logs.
• Maintain office organization through filing, data entry, proofreading, and managing correspondence.
• Support administrative functions such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar software.
• Assist with office management duties including supply inventory, mail distribution, and maintaining a tidy reception area.
• Use computer skills including Microsoft Office Suite and Google Workspace to prepare documents, reports, and presentations as needed.

Qualifications

• Proven experience in office management or administrative support roles with clerical experience preferred.
• Strong computer literacy with proficiency in Microsoft Office, Google Workspace, data entry, and basic bookkeeping tools like QuickBooks.
• Excellent phone etiquette and communication skills; bilingual abilities are a plus for serving diverse clientele.
• Exceptional organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Prior experience as a front desk or medical/dental receptionist is advantageous.
• Demonstrated ability to manage time effectively while maintaining attention to detail through proofreading and data entry tasks.
• Knowledge of office equipment such as multi-line phone systems and familiarity with calendar management tools. Join us as a Front Desk Concierge where your enthusiasm meets your organizational talent! Help create a welcoming atmosphere while supporting our daily operations with professionalism and energy. This role is perfect for someone eager to grow their office management skills in a lively environment that values excellent customer support and proactive service delivery.

Pay: $23.49 - $28.29 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $23 - $28