Sr. IT Tech Support Specialist

Company Description

Company Description:

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here

Job Location: This position is eligible for a hybrid schedule based out of Deerfield, IL. Effective mid-2025, Fortune Brands will transition to a new world-class campus in Deerfield, bringing together associates from across our U.S. offices, brands, and functions. The campus will offer vibrant workspaces for collaboration, along with amenities for dining, onsite daycare, fitness and recreation.

Job Description

This is a Sr. Infrastructure Site Support role. Professional etiquette, extremely polished, and energetic are must have personal traits. Candidates must be able to troubleshoot devices, tools, and technologies in short windows of time, and be able to alleviate executives’ and / or company associates concerns/stress regarding devices (laptops, desktops, mobile phones), conferencing tools – Zoom, Teams, password resets, and unlocking of locked accounts.

Responsibilities

• First point of contact for executive requests; Proactively and continuously strengthen relationships and engage with executive team members and their administrators to support their requirements and identify inefficiencies and improvements.
• Lead and implement various projects in infrastructure and security. Eg. Modern video conference implementations, Flex workspace, tools etc.
• Support Enterprise Applications like Box, Okta, Microsoft Teams, Office 365 email servers and Collaboration tools like Microsoft Teams and Zoom.
• Automation of security patching, Enterprise Active Directory management
• Partner with other administrators and provide solution for SaaS Cloud requests.
• Executive and end user support for Phones using MS Teams and Cisco and Crestron conference rooms
• Assist in the management of software licenses and deployment.
• Keeping up to date with emerging technologies and finding implementation methods to increase productivity for executives.
• Partner with engineering and cross functional organizations on solutions for the executive functions being supported, Infrastructure and security.
• Travel to support remote sites as needed for installation and configuration of hardware and software.
• Support end users with exceptional white glove treatment
  
  

Qualifications

• Experience with Enterprise audio video conferencing
• Experience collaborating with external technical vendors to troubleshoot or deploy hardware and software.
• Installed and configured enterprise/ home office networking and Wi-Fi solutions
• Experience dealing with Physical Security home configurations.
• On-boarding and off-boarding employees
• Well organized, ambitious, and proactive
• Experience with MDM solutions and mobile security platforms like In-tune,
• Cloud experience with Azure, including but not limited to Azure server builds and SaaS services.
• Working Knowledge of Intune, BOX, Okta and various SaaS providers
• Networking skills setup, connect and troubleshooting.
• Familiarity with setting up, image and configure various systems…printer, computer, server setup and troubleshooting.
• An innate curiosity and drive to fill knowledge gaps and connect the right people.
• An understanding of network, storage and workstation architectures will be crucial to understanding production support issues and identifying solutions.
• Working knowledge and ability to speak intelligently about operating systems (windows 10, 11, Mac OS), networking (IP address spaces, DNS, ports), network storage (SAN, NAS), on prem Servers, cloud, workstation hardware (CPU’s, memory, etc...),
• Solid experience with Microsoft Office suite
• Experience with Active Directory MACD
• Experience with support ticketing systems such as ServiceNow
• Comfortable working in a fast paced and fluid environment
• Willing to travel to provide support as needed.
• AV: Video Conferencing knowledge Zoom, Teams, WebEx, Google Meet etc...
• IT: Experience supporting executive level employees.
• Ability to architect simple technical layouts and perform upgrades as needed.
• Reliable technical troubleshooting and customized implementation
• Translate technical solutions with a distinct level of expertise.
• Stakeholder management and good data/documentation management
• Security: Foundational experience with Network Security
• A willingness to follow up with users to ensure the solutions put in place are acceptable.
• Bachelor’s degree with 5-7 years of IT experience or 7-10 years of equivalent experience in supporting Enterprises organizations and Executives, Enterprise systems and Video collaboration solutions.
  

Additional Information

Additional Information:

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $45,000 USD - $77,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers>.