What are the responsibilities and job description for the IT Support Specialist I position at The Maschhoffs?
Duties & Functions:
• Receive, prioritize, document, and actively resolve end user technology issues and requests via phone, email, in person or using remote tools.
• Install, diagnose, repair, maintain and upgrade laptop and desktop software, hardware, and equipment, while ensuring optimal performance and connectivity.
• Support end-user training where required.
• Support all company IT policies and data protection standards.
• Escalate support issues to appropriate personnel as needed.
• Ensure assigned requests are resolved in a timely manner using appropriate prioritization and escalation.
• Collaborate with other departments for problem resolutions as necessary.
• Create system/user documentation.
• Maintain Computer/IT equipment asset listing.
• Travel occasionally to remote locations to provide onsite support, adhering to all biosecurity standards and protocols.
• Be on call on a rotational basis.
Skills & Abilities:
Knowledge of:
• Microsoft windows Operating Systems
• Microsoft Office Suite
• Printer installation and support
• Mobile devices including tablets and phones
• Basic Networking
• Familiarity with ITSM tools
Skill in:
• Customer service
• Clear and concise verbal, written and telephone communication
• Time management and prioritization with incoming tasks/requests
Ability to:
• Be on call per the on-call rotation
• Analyze complex problems and make sound recommendations
• Perform administrative tasks, including creating documentation and tracking incident tickets
• Operate independently as well as in a group setting
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Physical Demands |
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Climbing: Less than 20% |
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Crawling/Stooping: Less than 20% |
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Hearing: Over 70% |
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Heavy Lifting: Less than 20% Choose an item. |
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Manual Dexterity: 41% - 70% |
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Pushing/Pulling: Less than 20% |
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Speaking: Over 70% |
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Standing: 20% - 40% |
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Visual: Over 70% |
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Walking: 20% - 40% |
Compensation and Benefits:
Targeted pay range of $50,000-$56,000 USD per year, depending on experience and qualifications.
The Maschhoffs offers full-time regular employees a comprehensive benefits package including:
- Your choice between a Preferred Provider Organization (PPO) plan and a High Deductible Health Plan (HDHP) plan.
- Two options for dental coverage, both of which cover three main types of expenses and cover preventative care at 100%.
- Group rate vision benefits.
- Complimentary Basic Life Insurance as well as voluntary employee, spouse, and child life insurance policies.
- Short Term and Long Term Disability coverage, at no cost to the employee.
- A traditional pre-tax 401(k) plan as well as a Roth 40(k) plan. The Company matches the first 4% of employee contributions, which is immediately vested.
- A generous paid time off program, including a life event day and volunteer day each year for full time employees.
- Participation in a Company Short Term Incentive Plan (STI) where payments are dependent upon several company factors/metrics.
Salary : $50,000 - $56,000
