What are the responsibilities and job description for the Help Desk Finance Analyst position at The Maryland-National Capital Park & Planning Commission?
Track and reconcile deposits from Department of Parks and Recreation facilities with various accounting software. Resolve escalated finance issues from Help Desk Call Center staff Provide account/finance troubleshooting support to end users and clients (internal and external) Detect, diagnose, and resolve over/short incidents Record and track incident reports through Zendesk ticketing software Assist in various scheduled duties including (but not limited to) Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices/inquiries Perform other related duties as assigned
Must possess a High School Diploma or GED. Must possess a valid driver's license in accordance with both State and Commission rules and regulations. Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position. Two years of experience as Help Desk Support or equivalent knowledge of Help Desk support software applications
Basic knowledge of IT systems, finance processes, and accounting principles preferred. Familiarity with agency operations and Help Desk Finance Team functions is a plus.
Strong organizational and time management skills. Ability to manage multiple tasks and priorities simultaneously. Excellent customer service and interpersonal skills. Effective written and verbal communication abilities. Attention to detail and commitment to accuracy. Ability to work independently and collaboratively in a team environment.
May be subject to drug and alcohol testing.
Work is performed on-site in a shared office setting Position requires sitting for extended periods and using a computer and headset
Employment is contingent upon a favorable background check. Part-time position working 32 hours a week. Occasionally required early mornings, evening, and weekend shifts. Opportunities for advancement available. A criminal background investigation will be completed before hire. This position does not provide benefits.
Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.
Salary : $17 - $20