What are the responsibilities and job description for the Call Center/Help Desk Support-Tier 1 position at The Maryland-National Capital Park & Planning Commission?
- Gather information and respond to emails and calls regarding general knowledge of Parks services and programs.
- Providing troubleshooting support to end users and clients
- Recording and tracking incident reports through ticketing software
Required
- High School Diploma
- Minimum age of 18
Preferred
- Previous customer service, call center, retail, or front-desk experience
- Typing speed of 40 words per minute (WPM), with an emphasis on accuracy
- Basic experience with Microsoft Office Suite, including Outlook and data entry in Word or Excel
May be subject to drug and alcohol testing.
Work hours
The call center operates Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 8:00 a.m. to 4:00 p.m. Employees are scheduled to work four days per week, eight hours per day. Work hours may change during the summer season. Scheduled hours are based on the operational needs of the call center.
Working Conditions/Environment
- Work is performed on site in a call center setting
- Position requires sitting for extended periods and using a computer and headset
Supplemental information
- Employment is contingent upon a favorable background check.
- Part-time position working 32 hours a week.
- Schedules include evenings, weekends, and holidays
- After six months of successful employment, employees may be eligible for a hybrid work schedule
- Must be able to manage a steady call volume and provide professional customer service
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.
Salary : $17 - $20