What are the responsibilities and job description for the Front Desk Agent position at The Maritime Hotel?
Job Summary: We are seeking a detail-oriented Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and administrative support at the front desk. Duties: - Greet and welcome guests in a professional and friendly manner - Answer and direct incoming calls promptly - Assist with check-ins, check-outs, and reservations - Maintain a tidy and presentable front desk area - Handle guest inquiries and provide accurate information - Process payments and manage reservations in the system - Coordinate with other departments to ensure guest satisfaction - Perform clerical tasks such as filing, data entry, and document preparation Experience: - Previous experience in a front desk, office, or customer service role is preferred - Knowledge of office procedures and basic clerical tasks - Familiarity with phone systems and order entry processes is a plus - Experience in real estate administrative or dental office settings is advantageous - Strong organizational skills with the ability to multitask effectively - Proficiency in event planning or coordination is beneficial This position offers the opportunity to work in a dynamic environment where customer service excellence is key. If you have a passion for hospitality and possess the required skills, we invite you to apply for this Front Desk Agent position.
Job Type: Part-time
Work Location: In person