What are the responsibilities and job description for the Customer Service Representative position at THE MAREK GROUP?
What You’ll Be Doing
Under the direction of the VP of Operations, the Customer Service Representative will encompass a variety of customer service and project manager roles for the company. Your day-to-day responsibilities will span from client relationship building, account growth and project management. As a Customer Service Representative, you’ll have the opportunity to grow your career alongside our company as you play a pivotal role in shaping the future of our service team. If you’re passionate about being part of an exceptional team and ready to take your career to the next level, we’re eager to meet you.
Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.
Under the direction of the VP of Operations, the Customer Service Representative will encompass a variety of customer service and project manager roles for the company. Your day-to-day responsibilities will span from client relationship building, account growth and project management. As a Customer Service Representative, you’ll have the opportunity to grow your career alongside our company as you play a pivotal role in shaping the future of our service team. If you’re passionate about being part of an exceptional team and ready to take your career to the next level, we’re eager to meet you.
Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.
- Responsible for cost effective, efficient, and quality production of projects from job entry through final shipping maintaining the company objectives and client expectations.
- Communicate with internal and external customers and follow-up promptly with quotes, requests, orders, etc.
- Maintain existing customer relationships.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Provide outstanding customer service through oral and written communications.
- Work with all stakeholders, such as sales representatives, administrative staff, production, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
- Prepare and process quotes, orders, and sample requests.
- Establish and maintain relationships with outside vendors and industry experts; maintain knowledge of current and new technologies through publications, training, network opportunities and management staff.
- Recognize and celebrate wins; foster a high-performance environment with a focus on “team”; collaborate effectively with peer group.
- Communicate and negotiate with vendors on behalf of the company to obtain competitive pricing and scheduling to meet our customer’s needs.
- Follow and comply with safety policies and procedures.
- Contributes to team effort by assisting in areas as needed.
- HighNote offers a competitive total compensation package and a collaborative culture to help you succeed in your career. Benefits include:
- 9 Paid Holidays, including the day after Thanksgiving, Christmas Eve, and New Year’s Eve
- 2 weeks standard vacation 3 annual PTO days
- Health, Dental, and Vision insurance
- Health Savings Account
- 401(k) with Company Match
- Employee Assistance Program providing confidential 24/7 support, resources, and referrals