Customer Service Representative - Print / Direct Mail

WHAT YOU’LL BE DOING

We’re looking for an experienced Customer Service Representative with a strong background in the printing or direct mail industry to join our team in Waukesha, WI. In this role, you’ll serve as the key link between clients, sales, production, and vendors—managing estimates, timelines, and projects from start to finish.

This is not a call-center or general customer service position. We need someone who understands print production workflows, job tickets, proofs, and mailing processes, and can confidently coordinate multiple jobs while maintaining exceptional client relationships.

Under the direction of the VP of Operations, the Customer Service Representative will encompass a variety of customer service and project manager roles for the company. Your day-to-day responsibilities will span from client relationship building, account growth and project management. As a Customer Service Representative, you’ll have the opportunity to grow your career alongside our company as you play a pivotal role in shaping the future of our service team. If you’re passionate about being part of an exceptional team and ready to take your career to the next level, we’re eager to meet you.

RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

• Responsible for cost effective, efficient, and quality production of projects from job entry through final shipping maintaining the company objectives and client expectations.
• Communicate with internal and external customers and follow-up promptly with quotes, requests, orders, etc.
• Maintain existing customer relationships.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Provide outstanding customer service through oral and written communications.
• Work with all stakeholders, such as sales representatives, administrative staff, production, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
• Prepare and process quotes, orders, and sample requests.
• Establish and maintain relationships with outside vendors and industry experts; maintain knowledge of current and new technologies through publications, training, network opportunities and management staff.
• Recognize and celebrate wins; foster a high-performance environment with a focus on “team”; collaborate effectively with peer group.
• Communicate and negotiate with vendors on behalf of the company to obtain competitive pricing and scheduling to meet our customer’s needs.
• Follow and comply with safety policies and procedures.
• Contributes to team effort by assisting in areas as needed.

OUR TOTAL REWARDS:

The Marek Group offers a competitive total compensation package and a collaborative culture to help you succeed in your career. Benefits include:

• 9 Paid Holidays, which include the day after Thanksgiving, Christmas Eve, and New Year's Eve
• 1 Paid Floating Holiday designated by the employee
• Health, Dental, and Vision insurance
• Health Savings Account
• 401(k) with Company Match
• Employee Assistance Program provides confidential 24/7 support, resources, and referrals for every aspect of work and personal life.

Visit us at marekgroup.com to learn more.

WE’D BE JAZZED IF YOU HAVE SOME OF THE FOLLOWING TRAITS

• Strong interpersonal skills, with an emphasis on collaborative teamwork.
• High attention to detail with excellent problem-solving skills.
• Drive and high energy, combined with a commitment to accountability and integrity.
• The ability to take ownership, generate innovative ideas, and tackle complex problems.
• Adaptability is a key asset for excelling in our fast-paced, ever-changing work environment.

EDUCATION AND EXPERIENCE:

• Previous customer service experience in print manufacturing required.
• High School diploma or equivalent experience preferred.
• Print/Direct Mail experience preferred.

TOOLS AND TECHNOLOGY

• Experience with Microsoft Office.
• Strong analytical and problem-solving skills.
• Experience with PACE