What are the responsibilities and job description for the Director of Sales position at The Marcus Corporation?
PURPOSE OF POSITION:
The Lincoln Marriott Cornhusker Hotel in search of a talented and driven Director of Sales to join our team. This is a great opportunity for hotel sales professional that is looking to take their career to the next level! We only hire those who are at the top of their game and specialize in the details! Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired! Our teams deliver magic, day in and day out.
Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.
ESSENTIAL FUNCTIONS:
1. Supervision of staff, planning and development of market segments, contract and booking approval, sales lead assignment, and overseeing sales efforts for all Sales Managers.
2. Account prospecting, solicitation, and development via telephone, personal contact, outside calls, correspondence, email and other means of communication.
3. Conduct hotel site inspections, entertain both in house and off property, and maintain thorough follow up methods.
4. Represent hotel at trade shows, civic/business functions, industry-related associations, and other events to promote the hotel and/or the city.
5. Attend meetings including, but not limited to, pre-convention, business review, profit and loss, executive operating committee, marketing, departmental and any other meetings deemed necessary to your position.
6. Strategic planning, goal setting, yield management, period end reports, and other departmental activities to meet financial and sales objectives for the property.
7. Serve as liaison between hotel, advertising and public relations agencies, and Lincoln Convention & Visitors Bureau Initiatives.
8. Acts as liaison between Sales Manager(s) and Event Manager(s).
9. Remain calm and alert especially during emergency and heavy hotel activity.
10. Responsible for a monetary goal to be mutually agreed upon by the General Manager and the Vice President of Sales and Marketing/Revenue Generation.
11. Communicate all special needs and changes to the staff responsible for ensuring completion of requirements.
12. Know the function space and how it works in detail along with appropriate set ups and turn times.
13. Ensure guest satisfaction by follow up after event with thank you letter and comment card effectively and accurately communicate over the phone and take correct messages.
14. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
15. Perform all other related duties and special projects as requested and/or assigned.
MANDATORY JOB REQUIREMENTS:
1. High school diploma or equivalent required, Four-year college degree preferred, however, any combination of education and training within hotel sales and/or event planning may also be considered.
2. Basic mathematical skills that allow for calculation of room blocks, function costs and estimated checks.
3. Flexibility to work varying schedules to reflect the business needs of the hotel and oversight of events.
4. Ability to effectively handle guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
5. Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
6. Ability to sit, stand and move throughout to perform essential job functions.
7. High degree of accuracy and detail orientation.
8. Promptly respond to requests for information on hotel facilities and menus.
9. Conduct tours of the hotel to include ballrooms, meeting space, guest rooms, food and beverage outlets and public space and meet with clients as needed.
10. Hearing and visual ability to observe and detect signs of emergency situations.
11. Ability to access and accurately input information.
12. Thorough knowledge of Microsoft Word and Excel is required, knowledge of Marriott systems including CI/TY is preferred.
13. Must have excellent telephone etiquette skills.
14. Must be able to represent the company in a professional, well-groomed and courteous manner.
15. Strong knowledge of market segments.
16. Excellent analytical skills.
17. Mathematical skills that allow for calculation of room blocks, average rates, budgets, and forecast information.
18. Ability to travel. Reliable transportation required for outside sales calls.
19. Flexibility to work varying schedules to reflect the business needs of the hotel.
20. Ability to meet departmental/hotel financial and sales objectives.
Medical, dental, vision and life insurance offered for full time associates following initial waiting period
401K for eligible associates following 90 days of employment
Paid vacation time for eligible associates
Free employee parking on site
Free meal during each shift worked
Discounts at Marcus Hotels & Resort locations & Marriott worldwide locations
Free/discounted movie tickets at Marcus Theater locations
Marriott Brand training and development
Ability to transfer and promote within Marcus Hotels & Resorts
About Marcus Hotels & Resorts
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.