CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)

Job Details

Description

Our Mission in Customer Service

To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.

What You’ll Own

• Manage the full order lifecycle from PO to delivery
• Enter orders accurately (pricing, lead times, item details)
• Serve as the primary customer contact and resolve issues
• Prepare quotes and freight estimates
• Partner with sales and operations to drive outcomes
• Maintain CRM updates and accurate customer records
  
  

Day in the Life

• Review priorities and incoming orders as assigned
• Process orders and coordinate internally
• Support customers and sales partners
• Work on quotes and problem resolution
• Follow-ups and system updates
  
  

What You Bring

• 5 years of customer service experience
• B2B experience, preferably at a manufacturing company
• Strong organizational skills and attention to detail
• Excellent communication and an ownership mindset
• Microsoft 365 ERP (Macola preferred) CRM (Monday.com preferred)
• Strong business references that speak to reliability, ownership, and performance
  
  

Benefits

• Competitive hourly pay
• Performance-based growth
• PTO, health, dental, and vision
• 401(k) with company match
• Overtime opportunities
  
  

Pay

$20–$25/hour (based on experience, performance & attitude)

Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band

“Marco Company is an Equal Employment Opportunity (EEO) employer.”