MAINTENANCE AND CONSTRUCTION PROJECT COORDINATOR

Job Title: TMT Maintenance & Construction Project Coordinator

Department: TMT Maintenance & Construction – Modesto/Nor Cal

FLSA Status: Non-Exempt

Reports To: Senior Vice President of Construction

Direct Reports: None

Salary Range: $26.00 - $30.00/hr. DOE

Location / Coverage: Primarily supports the Modesto and Northern California divisions, with the opportunity to expand support to additional regions as business needs evolve.

Position Summary

The Maintenance & Construction Job Coordinator is responsible for the end-to-end coordination, scheduling, tracking, and invoicing of maintenance and construction jobs across both the Commercial Home Warranty and Property Management lines of business. This role serves as the central point of coordination between technicians, project managers, builders, client representatives, homeowners, and internal leadership to ensure jobs are scheduled accurately, executed efficiently, documented thoroughly, and invoiced timely.

This position plays a critical role in maintaining workflow continuity, minimizing delays, supporting technician productivity, and ensuring a high level of customer service from job intake through completion.

Essential Duties & Responsibilities

Job Coordination & Scheduling

• Create, input, and manage work orders and jobs within BuildOps or other applicable job tracking systems.
• Schedule and coordinate technician appointments with homeowners, builders, and client representatives.
• Maintain and update technician schedules and dispatch boards to reflect real-time availability and job status.
• Coordinate technician assignments based on skillset, availability, job priority, and geographic location.
• Monitor and adjust schedules proactively to address changes, delays, emergency requests, or cancellations.
  
  

Job Management & Workflow Tracking

• Manage assigned jobs from initiation through completion, ensuring all steps are tracked, documented, and closed out properly.
• Communicate directly with homeowners, builders, and client representatives regarding scheduling, access, job status, and completion timelines.
• Serve as a primary point of contact for inbound calls related to maintenance and construction jobs.
• Monitor shared inboxes and job-related communications to ensure no work requests, approvals, or updates are missed.
• Track job progress, identify potential bottlenecks, and escalate issues to the Project Manager or leadership as appropriate.
  
  

Documentation & Reporting

• Create water damage and related job reports, including photo documentation and required supporting details.
• Ensure all job documentation is accurate, complete, and properly uploaded to the applicable system.
• Maintain organized job files and records in compliance with company and client requirements.
  
  

Invoicing & Financial Coordination

• Prepare and process invoices with minimal oversight or input from the Project Manager.
• Ensure invoices are accurate, timely, and supported by proper documentation, photos, approvals, and job notes.
• Coordinate with Project Managers and accounting as needed to resolve billing questions or discrepancies.
  
  

Cross-Functional Collaboration

• Work closely with technicians, team leads, Project Managers, and division leadership to support operational efficiency.
• Communicate job priorities, changes, and expectations clearly to all stakeholders.
• Support process improvements related to scheduling, job tracking, documentation, and invoicing workflows.
  
  

Additional Responsibilities

• Assist with warranty coordination, vendor follow-ups, and customer satisfaction follow-through as needed.
• Ensure compliance with internal policies, service standards, and client requirements.
• Perform other related duties as assigned in support of division operations.
  
  

Required Qualifications

Experience & Knowledge

• Prior experience in maintenance coordination, construction coordination, home warranty administration, or property management maintenance operations preferred.
• Familiarity with construction, maintenance, or repair workflows and terminology.
• Experience using job tracking, dispatch, or construction management software such as BuildOps, Builder Trend, or similar platforms preferred.
  
  

Skills & Competencies

• Strong follow-through and accountability with the ability to manage multiple jobs simultaneously.
• Excellent project tracking and organizational skills with a high attention to detail.
• Strong customer service and communication skills, including professional interaction with homeowners, builders, and internal teams.
• Effective time management and prioritization skills in a fast-paced, high-volume environment.
• Ability to work independently while collaborating closely with cross-functional teams.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Comfortable learning and navigating multiple systems and platforms.
  
  

Education

• High school diploma or equivalent required.
• Additional coursework or training in construction management, facilities management, or related fields is a plus.
  
  

Work Environment & Physical Requirements

• Primarily office-based with regular use of a computer, phone, and office equipment.
• May require occasional travel to job sites for documentation or coordination purposes.
  
  

Key Relationships

• Senior Vice President of Construction
• Project Managers
• Team Leads and Technicians
• Division Leadership (Modesto & Property Management)
• Homeowners, Builders, and Client Representatives
  
  

Special Position Requirements

• Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
• Must have reliable transportation
  
  

Schedule

• Monday – Friday from approximately 8:00am – 4:30pm
• This position may require occasional long hours to meet the business needs, including being available for emergency needs
  
  

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.