FRONT DESK ASSISTANT (Ambassador)

The Management Trust

Position Title: Front Desk Assistant (Onsite)

Location: Broomfield, CO at Anthem Highlands

Reporting To: Office Manager

Status: Non-Exempt, Full-Time

Salary: $21.00 - $23.00/Hourly DOE

Company Profile

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

Employee Owner Position Purpose

The Front Desk Ambassador is responsible for maintaining a high level of customer service and integrity for homeowners and the association by monitoring access to the building, handling secure information, and maintaining privacy for residents. A primary focus is to ensure all property rules are followed regarding visitors, vendors, parking enforcement, and unit access.

Job Duties And Responsibilities

• Maintain a professional demeanor with all who encounter the community.
• Greet residents entering the community clubhouse and assist in the check-in process.
• Answer incoming phone calls, handle requests or escalate if needed.
• Assist in the setting up of private rentals and HOA events.
• Process resident requests in our management software.
• Partner with management to coordinate front desk coverage in emergency situations and when resident concerns/needs are escalated.
• Manage pool, gate and mailbox key inventory/distribution.
• Ensure our Confidentiality & Non-Disclosure Agreement policy is always followed; this includes maintaining confidentiality in all conversations with residents.
• Maintain the safety of residents, guests, and community property by ensuring non-association approved individuals are not allowed access to off-limits areas, including, but not limited to roof, equipment rooms, maintenance/supply closets, and office and security room.
• Perform hourly security rounds to visually inspect all entry points, ensure all lights in entry points are functioning, and note any suspicious activity; this includes potential or actual safety hazards, as well as regularly monitoring the community’s security camera system
• Report unsafe conditions and/or injuries on the property (whether an employee, resident, guest, vendor, etc.) and complete an incident report; contact emergency services as needed
• Understand and enforce community policies regarding all aspects of compliance.
• Cleaning fitness center and common areas of clubhouse.
• Assist with after-hour rentals.
• Other duties and special projects as assigned.
  
  

Qualifications

• 3-5 years’ experience in reception and customer service a must
• High School Diploma (or equivalent)
• Conflict resolution skills
• Ability to meet deadlines and address time-sensitive issues
• Superior multi-tasking skills
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to manage workflow amid shifting priorities
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all internal and external customers at all times
  
  

Essential Functions

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Uniform expectations
• Opening/closing the facility in the dark
• Lifting and moving furniture
• Must be able to lift 35 lbs.
  
  

SUPERVISES OTHERS? IF SO, LIST:

• None
  
  

Schedule & Travel

• Schedule: We strive to keep ambassadors on set schedules, however times and schedules for this position do change. The facility is open seven days per week from 5:30am to 9:00pm and schedules may reflect these hours. Saturday availability required.
  
  

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.