DIRECTOR OF HOA OPERATIONS

The Management Trust

Position Title: Director of Operations - HOA

Location: Sacramento, CA Club at Natomas Park

Reporting To: General Manager

Status: Exempt, Full-Time

Salary: $100,000-$110,000 Annually DOE

Company Profile

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

Employee Owner Position Purpose

The Director of Operations - HOA is responsible for partnering with the General Manager, the Association Board of Directors (Board), and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.

Job Duties And Responsibilities

• Manage a large-scale community onsite that includes single family homes and a wide range of community and recreational facilities
• Supervise a team of various roles within Natomas Park Community Association; understand this critical responsibility is centered on supporting, developing, and engaging employees
• Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management
• Assist Board and homeowners with problem resolution
• Assist with preparing annual budget estimates for Board action and approval
• Oversee documentation of all Board-approved policies, rules, and regulations
• Provide management services in compliance with the terms of the management contract and the Association’s governing documents
• Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
• Maintain a Master Calendar for all key deliverables for the Association
• Conduct site reviews and provide oversight of related compliance matters
• Attend association meetings, including, but not limited to: Board Meetings, Annual Meetings, Candidates Forum, and special Town Hall meetings, as required
• Review and submit requests for vendor bids and contracted services
• Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
• Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community
• Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings; record Board meeting minutes
• Coordinate with legal counsel and insurance providers regarding matters affecting the Association
• Support various committees, attend meetings and provide guidance as needed
• Provide timely performance feedback with development coaching
• Oversee all aspects of the client’s relationship with our Company to ensure success and retention
• Work independently, with little oversight, and with accountability to executive management for the end result achieved
• Represent the community at designated meetings and formal functions
• Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
• Other duties and special projects as assigned
  
  

Qualifications

• This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association management
• Professional designations are a plus
• Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance
• Ability to motivate teams while simultaneously managing several projects
• Knowledge of management contracts, CC&Rs and other governing documents
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Ability to develop meaningful relationships with employees, build trust, and be empathetic
• Exposure to financials and linking people needs to the bottom-line
• Ability to maintain confidence, confidentially, and composure during complex situations
• High degree of attention to detail and accuracy
• Ultimate professionalism, communication, and team work skills
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Ability to provide high-level customer service with astute attention to detail and organization
• Adaptable and dependable with a solid attendance record
• Must be a team player
• Conflict resolution skills
• Ability to meet deadlines and address time-sensitive issue
  
  

Special Position Requirements

• Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
  
  

Essential Functions

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Possibly travel to and from offsite locations
  
  

SUPERVISES OTHERS? IF SO, LIST:

• Direct reports include: Assistant Director of Operations
  
  

Schedule & Travel

• Monday-Friday from approx. 9:00 am-6:00 pm
• This position may require occasional long hours to meet business needs, including evenings, weekends and holidays
  
  

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.