What are the responsibilities and job description for the Assistant Property Manager position at The Management Group LLC?
Description
Description
As the Assistant Community Manager, you will combine sales, customer service, leadership, and marketing knowledge to lease apartment homes, lead a leasing team, and enhance and drive the resident experience via all site associates.
The Assistant Community Manager
• Champion for efficient office operations, unprecedented curb appeal, and office and model cleanliness and perfection
• Assist your Community Manager in training, motivating, and supervising all onsite staff in order to achieve operational goals assigned to the property
• Produce, create, and foster quality staff communications
• Ensure that all onsite staff maintain a professional and friendly atmosphere in the leasing office/clubhouse and all other areas where prospective and current residents may interact
• Respond to all emergency situations, prepare all necessary reporting, and notify your Community Manager
• Maintain knowledge of current market conditions and trends for traffic, pricing and rent concessions, contributing any ideas to your Community Manager for marketing the community
• Develop and implement sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve and/or exceed budgeted occupancy and income goals
• Create and post relevant and accurate content for all social media outlets for the property daily
• Timely complete all required online training
The Resident Expert
• Enhance and drive the resident experience by greeting customers, welcoming them into the community, providing them with all relevant information, understanding their requests, answering questions, and offering assistance
• Answer and handle incoming correspondence, such as calls and emails, from prospects, current residents, and vendors, always offering excellent customer service
• Plan, schedule, organize, and host resident functions as needed
• Thoroughly understand and execute all phases of leasing and resident retention programs, show/close prospects, contact/follow-up on lease renewals
• Respond to internet leads, answer prospect calls, and conduct community tours in accordance with Fair Housing Laws
The Organizer
• Maintain accurate resident files and detailed notes of all interaction and correspondence with both prospects and residents
• Exhibit exemplary knowledge and understanding of resident account ledgers, and confidently assist residents with any questions or issues they may present to you regarding their accounts
• Deposit all monies received in the office daily; make and document contact with delinquent residents in an effort to lower the property’s delinquency daily
• Accurately prepare all notices such as late rent letters, eviction letters, return check letters, noise complaints, and lease violation letters, and ensure prompt delivery to residents and documentation in resident files
• Accurately prepare, and be thoroughly knowledgeable about, all lease-related paperwork
• Update and maintain records for move-ins/outs, application status, traffic activity, closing ratios, etc.
• Check and handle voicemails and the Yardi CRM Queue several times daily
• Accurately prepare all required reports and documentation as requested by your Community Manager
• Perform all of the above and any other duties requested by your Community Manager
Requirements
Requirements
The Assistant Community Manager’s Building Blocks of Success
• Strong 2 - 4 years of experience in property management or customer service-related industry preferred
• High school diploma required; some college preferred
• Excellent written and verbal communication skills
• Bilingual abilities (written and verbal) preferred, and may be required based on specific needs of the property
• Computer software experience in Word, Excel, Outlook, and Yardi preferred
• Reliable transportation and valid Driver’s License required
• Ability to work flexible hours and weekends required