OPERATIONS MANAGER NON-EXEMPT

The Management TrustPosition Title: Club Operations ManagerLocation: Tacoma, WA at Uplands South Hill Community AssociationReporting To: General ManagerStatus: Non-Exempt, Full-TimeSalary: $33.00 - $36.00/Hourly DOECOMPANY PROFILE:The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.EMPLOYEE OWNER POSITION PURPOSE:The Operations Manager is responsible for partnering with the General Manager, the Association Board of Directors (Board), onsite Team Members, and our Company, to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include support of the community association (HOA), including, but not limited to: daily club operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, club budget preparation, and overall club business management. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.JOB DUTIES AND RESPONSIBILITIES:ADMINISTRATIVEProvide superior customer service in a professional environmentProvide back-up by answering incoming calls, emails and assisting walk-in customers, contractors and vendors as neededAttend all Board of Directors and Membership MeetingsAssist with mailings and email blasts to Association’s membershipProvide administrative assistance to the General Manager as neededPrepare action lists and maintain accurate records for ongoing projects, facility supplies, and office inventoriesCreate and maintain a master calendar for all key dates and deliverables, preferably using Vantaca.Budget tracking, assistance with A/P codingOPERATIONS Assist in developing the annual Club budget as approved by the Board of DirectorsMaintain current vendor database, insurance records, and contract dates to ensure compliance with Club and Company requirementsSolicit, review and submit vendor bids and contract services for Club operationsBe the key point of contact with all Club vendorsPrepare maintenance schedules and establish priorities for routine and ongoing projects, along with reserve maintenance projectsOversee and monitor general Club operations, providing recommendations for improvement to the General ManagerPerform daily visual inspections of the Club facilities and surrounding common areas to ensure timely repairs and minimal downtimeProvide oversight of contracted work to ensure compliance with Association guidelines, including pools, storm ponds, courts, landscaping and gatehouse/patrol servicesCommunicate in-person, by telephone, and/or via email to Board members, committee members, homeowners, and vendors regarding community business in a timely manner, or delegate to team members with appropriate oversightEnforce all Club and community rules and regulationsMaintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the communityWork collaboratively with the Community Ambassadors/Marketing Reps to assist with operations, schedules, communications, set-up/breakdown pertaining to lifestyle events, activities, room rentals and reservationsWork independently, with accountability to General Manager for the end result achievedAssist General Manager by providing weekly operation report reviews, noting closed items, open items and new items needing Board approvalOther duties and special projects as assignedQUALIFICATIONS:Prefer a minimum of (5) years of customer service and facilities experience with increasing responsibility in the hospitality and/or community association management fieldsKnowledge of accepted management practices and procedures, building and grounds maintenance requirements, positive staff development and administration, contract oversight, and budget/finance exposureKnowledge of management contracts, CC&Rs and other governing documentsSolid knowledge of Microsoft Office including Word, Excel, Power Point, OutlookStrong leadership abilities and comfort with public speaking (small and large groups)Conflict resolution and negotiation skills with the ability to maintain confidence, confidentiality and composure during difficult and/or complex situationsAbility to meet deadlines and address time-sensitive issues, superior multi-tasking skillsExcellent written and verbal communication skillsAbility to provide high-level customer service with astute attention to detail and organizationAbility to develop relationships with the team, build trust, and be empathetic.Professional and respectful demeanor with the Board, all residents, staff, and guests at all timesAdaptable and dependable with a solid attendance record SPECIAL POSITION REQUIREMENTS:Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policyMust have reliable transportation and be available for occasional evening or weekend meetings.ESSENTIAL FUNCTIONS:Use standard office equipment, including computers, phone, copier/scanner, etc.Be stationary for periods of timeRelocate up to (25) poundsTravel to and from offsite locationsSCHEDULE & TRAVEL:Tuesday – Saturday from approx. 9:00 am - 5:00 pmThis position may require occasional long hours to meet business needs, including evenings, weekends and holidaysThe Management Trust is an Equal Opportunity employer. We celebrate and support diversity.TMT reserves the right to modify this job description at any time based on business need.

Salary : $33 - $36