COMMUNITY SUPPORT SPECIALIST

The Management Trust
Position Title: Community Support Specialist (CSS)
Location: Sacramento, CA at Sun Country
Reporting To: General Manager
Status: Non-Exempt, Temporary
Salary: $18.00-$21.00/Hourly DOE

COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:
The Community Support Specialist is responsible for providing exceptional customer service and quality administrative support in a fast-paced and high-volume environment. This key position supports both internal and external clients and interacts directly with every renter and owner of rental lots. This individual is often the first voice and first face of the association, and therefore critical to the overall success of the office. The primary focus at all times is delivering a consistent, quality experience to everyone who comes in contact with reception as well as performing special projects/research as necessary.

JOB DUTIES AND RESPONSIBILITIES:

• Answer incoming phone calls quickly, warmly, and professionally
• Check voicemails and emails throughout the day and route/respond correctly, partner with GM to return calls on their behalf
• Respond to phone inquiries using information/guidance from association manuals, CC&Rs, Rules & Regulations, and other administrative documents
• Manage all aspects of the resort Rental Program
• Assist with sorting mail and distribution of packages, and post outgoing mail
• In coordination with GM, set up and maintain association information (Call-To-Action text, CC&R text, homeowner information, etc.) via the Company’s proprietary software program
• Prepare Friday updates, e-blasts, compliance letters, memos, forms, and reports for homeowners, Board members, and vendors
• Program gates, remotes, and other access devices (transponders)
• Monitor copy/fax/supply station daily; this includes filling all copiers with paper, making sure forms are available in designated locations, and that all relevant supplies are on-hand (i.e. pens, paper clips, staples, etc.)
• Maintain a clean and well-organized office area, alert the General Manager to any issues related to office operation
• Assist with special projects for association needs, including research and custom administrative work; this may include participating in occasional site inspections
• Prepare notices, newsletters, flyers, and other documents for internal and external needs as needed for all events within the resort
• Other duties and special projects as assigned

QUALIFICATIONS:
• High School Diploma (or equivalent); Associate degree preferred
• Prior HOA experience preferred
• Proficiency in administrative support – generally between 1-4 years
• Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
• Conflict resolution skills
• Ability to meet deadlines and address time-sensitive issues
• Superior multi-tasking skills
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to manage workflow amid shifting priorities
• Willing to learn Company process and procedures, and learn/use proprietary software
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all internal and external customers at all times

SPECIAL POSITION REQUIREMENTS:
• None

SSENTIAL FUNCTIONS:
• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds

SUPERVISES OTHERS? IF SO, LIST:
• None

SCHEDULE & TRAVEL:
• Monday-Friday from approx. 9:00am to 3:30pm
• This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.